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Unread 05/04/2012, 11:52 AM   #17
mhosts
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Join Date: Jun 2007
Location: Canada
Posts: 424
Quote:
Originally Posted by Colione View Post
I'm sorry to hear that. Did you call in? I just spoke to them and they were very helpful and are rectifying the situation for me. If it happens again, I'd try perhaps taking pictures and emailing them in.

But if it does keep happening, then maybe it has to do with your tank somehow?

They were really helpful, and I'll be happy to purchase more EcoTech products in the future.
I did take photos... Actually, I'll post them in this forum when I get home. That way people can be aware of it... Last thing you want is this to last too long in anyone's tank.

I don't think it has to do with the tank. I've got 1/2" glass and the adjustment/spacer on the dry side is on the correct setting....

Maybe it was just a bad batch of magnets...


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