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It's interesting that some would get on this thread to criticize the "few" of us that are having issues. If this offends you, please share your great stories but not criticize those who have had struggles with Neptune.
The weird thing is that when I originally posted this Neptune read the thread and emailed me about the post. I thought it strange that they would read the post and email me about it promptly, but I couldn't get them to return a phone call for 3 days...well I actually called until they answered on the third day. I am not prepared to write them off completely but as another poster stated, at least apologize for the "gaps" in service that some of us are experiencing. We trust our systems($$$$$$$$$'s) with their controllers and we just want help when we need it. I don't feel that is too much to ask. Just my .02
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