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Unread 05/16/2018, 10:52 AM   #3939
Keith@ ATI NA
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Join Date: May 2017
Posts: 203
Quote:
Originally Posted by Gary.F View Post
Keith,

I've just bought and installed a new hybrid powermodule with the wi-fi-only programming and no screen on the base unit but, every couple of days, it goes out of its programme. The moment I sync with my laptop, all is well again, and it picks up the programme.
But, given that the aquarium is in my studio so I can't keep checking overnight, I'm starting to lose trust in the fixture. If I can't know if is going on through the night and if I need to keep continually reconnecting with my laptop, it is essentially useless to me.

Do you know what is wrong with it?
Gary it sounds like your Powermodule has a defect. If you are in North America, please email customercare at ATINorthAmerica.com so we can create a support ticket so we can review and exchange if needed.

If you are not in North America, please get in touch with the dealer in your country.


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Keith - ATI North America
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