Quote:
Originally Posted by mwilliams62
Just Curious is anyone there for customer support site????
I have called three times yesterday only to be on hold for over 8 minutes or more, no one has replied back to my email that I sent not has anyone replied to my comment that I sent in through the contact us form on the website....
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Call volume has been extraordinarily high lately so I sincerely apologize for the long hold times! We actually just made 3 new hires so once they're all trained call and email response times should be dramatically reduced.
If you want to email me directly (jjohnston@marinedepot.com) I am happy to help you out (including an order # would be helpful if you have one). I actually work in our marketing department but if I am unable to answer your question myself I'll just loop in a member of our support team to help out.
Talk soon!
Jeff @ Marine Depot