Thread: Shipment
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Unread 01/09/2014, 03:59 PM   #6
BlueZooAquatics
RC Sponsor
 
Join Date: Sep 2005
Location: Carson, Calif.
Posts: 545
Sorry to hear that your order will not be arriving to you today. As we mentioned before, we do ship with extended travel times in mind so all animals are packed large. We actually do not experience a dramatic increase in mortality even with delays.

As for your comments about FedEx, they do work off of a 97% success rate for on-time delivery which is very high by industry standards. This time of year, with the bad weather and some airport closures, the percentage of delays does increase of course but they are still the most reliable carrier of overnight packages. Your experience with guitars and sumps would most likely be based on FedEx Home Delivery which is their ground delivery service. This service is completely separate from their Express Overnight service. In fact many of the Home Delivery employees are independent contractors not directly tied to FedEx at all. It is hard to judge FedEx Express on experiences with FedEx Home Delivery.

Again, we are sorry you have had so much hassle in getting your order. We will be working with you tomorrow once your order is received so please stay in touch.

Take care.


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