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Old 05/06/2011, 07:40 PM   #1
mchud
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Disappointed

I made a visit to the store on my way back from Nyc on Monday. I was disappointed i was in the store for over 20 minutes, not one person even greeted me or the friend that was with me. I stood in front of one tank for 10 minutes. There were 3 employees in the store. The only time i got a response was when i walked out the door and i said good bye. I have been to the store before and have had perfect service, and always make it a point to stop when ever im in the area and always walk out with a purchase. But i will say when i went across to the tanks showroom the person was great and was a pleasure to visit with. I am not trying to sound negative but the one thing i drill into all my employees in both my stores is always greet the person when they walk in no matter what. I just figured i would let you know what i experienced. The one thing i will say is the place is perfectly maintained and stocked as always.


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Old 05/19/2011, 12:21 PM   #2
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that always happens when I go too...but I still go...and now they have the Personatus there...


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Old 05/21/2011, 03:47 PM   #3
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Yep, nice store with beautiful livestock, but lousy employees. I get more personal service ordering on-line from most fish stores...

Not a very friendly place...


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Old 05/23/2011, 04:11 PM   #4
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I am glad i am not the only one that has that happen, But like you said we still go. would of been nice if they actually replied. But oh well


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Old 05/25/2011, 12:28 PM   #5
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Nice place to browse but seems to be so over priced..


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Old 06/23/2011, 10:58 PM   #6
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I think it is refreshing to have a store where the employees who are working there don't swarm you and try to sell you something. Sounds like you went in, loved what they had and then when you needed help were engaged politely and professionally. I would give that a 10 out of 10 in my book. Anyhow, I am a loyal customer of the House of Fins. They are great in every respect. They know what they are doing and give fanatical support to their customers. If you are local or just passing through, this place is not just a store but a landmark and worth stopping in to see what the hobby is all about.


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Old 07/05/2011, 10:14 PM   #7
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House of Fins tends to be busy. While they have a nice selection, and just as Reefomania suggested, they are a landmark and worth the visit. That being said I prefer Greenwich Aquaria. You get more personalized service and better pricing. It's a beautiful and relaxed store as well.

House of Fins has some nice annual events, and their tank blowouts are very nice. Greenwich Aquaria has a mailing list with some excellent deals as well.

Bottom line for me is this. If I'm going to make that trip I take the time to visit BOTH stores since they are so close, and for anyone interested it's worth the trip to both.

IMHO- Tanks- House of Fins
Livestock- Greenwich Aquaria


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Old 07/21/2011, 04:07 PM   #8
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Greenwich Aquarium has one of two east coast Bentley dealers up the road. Greenwich has abundance of the 260,000 people who now make 50% of US GDP. They also pay RC over 700 per month. Jake Adams gets emtionally aroused when speaking of this place.

That said why not bark and tell them you need service. I buy based on selection and quarantine methods.


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Old 07/26/2011, 05:24 PM   #9
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"I am glad i am not the only one that has that happen, But like you said we still go. would of been nice if they actually replied. But oh well"

When you can sell show Blue Face angels for $2500 and Golden puffer for $900 a pop? They don't have to reply". Rich folk's playground. I very sadly admit, just window shop the very few times I do make it down there. Nice shop though.


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Old 07/28/2011, 10:15 AM   #10
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Originally Posted by mchud View Post
would of been nice if they actually replied. But oh well
I'm sorry you didn't have a pleasant experience. Please introduce yourself next time! I always enjoy talking to people, especially others from RC. Since I started working full time, I don't have as much time to peruse the boards, so I have to get my reef-geek talk with people in the shop.
-Christian ("the new guy")


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Old 08/02/2011, 06:00 PM   #11
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I'm sorry you didn't have a pleasant experience. Please introduce yourself next time! I always enjoy talking to people, especially others from RC. Since I started working full time, I don't have as much time to peruse the boards, so I have to get my reef-geek talk with people in the shop.
-Christian ("the new guy")
Everything said above is true. It doesn't hurt in the fact that Christian's a really nice guy too


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Old 08/03/2011, 08:05 PM   #12
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Thanks for the kind words Ed! My new tank I was telling you about unfortunately is off to a slow start. I'm still not sure where I want to put it, although it would be easy to move. haha
How's that colony looking? Better and better? I need something that size for my little cube. Leopard still doing well?


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Old 08/03/2011, 08:48 PM   #13
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Well, I'm sure you're very familiar with the expression: it's better to take your time with the execution of the tank than to have things happen quickly...

I think Zoas and extoic Rics are in your imemdiate future! Snag a paired-off Helfrich's for your 1st set of fish too.

The pink already set into the corallites and now the green is starting to fill into the base of the colony, and it's starting to resemble what most if not all would consider an Aussie Strawberry Shortcake. I was hoping for a blue base so the colony would resemble into a Blueberry Shortcake, but I'm not complaining by any means

Other than a few weeks ago, the Black Leopard is MIA. She's probably coming out while I'm at work, and before the lights come on.


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Old 02/16/2012, 10:19 PM   #14
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I realize this is an old thread but I just visited them for the first time the other day and I have to admit I was a bit put off, too. The employees were very friendly and I had at least three of them ask if I needed help or had questions. Any questions I had were answered politely. The biggest problem I had was that none of the corals were priced throughout the store and when I asked about pricing I was told that they have a master list they work off of and that they could not possibly price them on the tanks as they are always getting new things in and it changes a lot. How that is any different than any other store I don't know. I was told that if I needed to know the price of anything I could just ask. Reading through the lines, I figured that this was the kind of place that if you had to ask then you probably were not going to be prepared to pay for it. That is exactly the type of thing that really put me off the place.

I certainly understand the typical clientele and perhaps price is not important to them, however, it is to me. Price is of concern to me, not because I may not be able to afford it, but rather, because I don't like being taken advantage of. The few prices I did get were about 4 times what I know I can pay at other stores for the same quality. Again, demographics may support this pricing strategy but not all wealthy people have more money than sense and some people like to know they are getting proper value. You also have to wonder if the prices are the same for everyone that asks or are they inflated depending upon how much money you appear to have. That one aspect of their business completely ruined the experience for me and I don't see myself going back. Perhaps I am taking it too personally, however I find it quite disrespectful to be required to go around the store asking "how much is that?" and appear to be cheap or simply pay whatever they feel like asking without question.

I also visited Greenwich Aquaria the same day and even though their prices were high they were posted on very nice printed signs located beneath each aquarium. It was a completely different level of class.


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Old 03/03/2012, 04:23 PM   #15
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Maybe they just don't want markers writing all over the tank making it look tacky like a wholesaler? The tanks look a lot more clean and neat without all the paint on all over it. JMO!


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Old 03/04/2012, 09:24 PM   #16
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Maybe they just don't want markers writing all over the tank making it look tacky like a wholesaler? The tanks look a lot more clean and neat without all the paint on all over it. JMO!
Then they should come up with a system to display prices. I have seen many stores employ different strategies of displaying prices to make it look clean. Besides this is a store and not a display, they should show their prices.


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Old 03/04/2012, 09:52 PM   #17
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Besides this is a store and not a display, they should show their prices.
This is a place to LOOK, not purchase! Be assured it's way overpriced, so who cares if it's marked, or not!


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Old 03/05/2012, 05:37 AM   #18
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There are no prices on the Bentley dealership next to it either.

They wanted 55 usd for a CO2 bubble counter last time I went. I laugh and left.


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Old 03/07/2012, 06:29 AM   #19
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Then they should come up with a system to display prices. I have seen many stores employ different strategies of displaying prices to make it look clean. Besides this is a store and not a display, they should show their prices.
Exactly. Like I said, when I visited Greenwich Aquaria that same day they had all of their prices very neatly printed out on cards beneath each tank. It looked very nice and clean and I could decide for myself if the piece was worth what they were asking.


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Old 03/07/2012, 08:51 AM   #20
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There are no prices on the Bentley dealership next to it either.
???? the Bentley dealer is not even on the same street!


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Old 03/18/2012, 09:54 AM   #21
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Yes but it is a short walk.


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Old 03/18/2012, 02:32 PM   #22
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This is a place to LOOK, not purchase! Be assured it's way overpriced, so who cares if it's marked, or not!
Were you looking for $5 blue tort frags? If you can't afford it, dont buy. They are known for having nicer than average and rare fish and corals and they are in greenwich. Were you expecting to pay online prices?


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Old 03/18/2012, 02:40 PM   #23
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There are no prices on the Bentley dealership next to it either.

They wanted 55 usd for a CO2 bubble counter last time I went. I laugh and left.
I think all that we use here in America is USD..... other than that, what brand CO2 bubble counter was it that you were asking about? Was it a cheap plastic one or a high end glass one? Knowing them ( and i go there often enough to by now), I would expect it to be made by a high quality, reputable brand. If your looking for cheap knockoffs and lower quality, stick to the coralife brand (much better pricing!!!!). You get what you pay for IMO. BTW, would you expect to go to a Bentley dealership (which is actually on the same street.....) and ask for or expect Honda pricing??? Just my 2 cents and that's enough. lol. St. Patrick wasn't so forgiving to me this year


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Old 03/18/2012, 03:29 PM   #24
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Were you looking for $5 blue tort frags? If you can't afford it, dont buy. They are known for having nicer than average and rare fish and corals and they are in greenwich. Were you expecting to pay online prices?

BTW, would you expect to go to a Bentley dealership (which is actually on the same street.....)
with the exception of 'rare' fish/coral...their fish/coral are no different than most other LFS...do you really think a Flame Angel from GREENWICH CT. is worth over $100 more than my FA 15 miles away, from Mt.Vernon NY?
you are more than welcome to spend your $ anywhere you want, and proudly tell everyone you bought it in Greenwich!

here is the address for Bentley of Greenwich, per their website:
275 West Putnam Avenue
Greenwich
CT
06830

Google shows it more than 1 mile away from HoF

The next time that you're in the 'neighborhood' ask to speak to the owner of the Bentley Dealership...ask if she knows Alfie (that's right, just my first name)...feel free to ask if she'd loan me $5 for a frag.

BTW a few of the employees there are also reefers.


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Old 04/15/2012, 06:36 PM   #25
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Were you looking for $5 blue tort frags? If you can't afford it, dont buy.
Quote:
Originally Posted by iceman16238 View Post
BTW, would you expect to go to a Bentley dealership (which is actually on the same street.....) and ask for or expect Honda pricing???
That type of attitude is ridiculous. When I go to a bentley dealership, I expect a Bentley. I dont expect a prius for a bentley price. The post dealing with the price was stating that they were charging high prices for regular stock. If they had triggers w/ a gold grill over the teeth, I would consider paying more. If they have regular clown triggers (for example) but charge 100+, I object.

The "if you cannot afford it, dont buy it" is somewhat condescending. People w/ money to burn do just that, but it doesnt stop the rest of the 99% of us from noting the ridiculously overpriced gear some places sell.


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