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Old 04/10/2012, 07:43 PM   #1
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BriggsReef's Avatar
Join Date: Mar 2012
Location: Easthampton Ma
Posts: 228
Ordered 45-50lbs got 38lbs..5 days no response to messages

Hello i ordered 45-50lbs of live rock from this website and the shipping weight at Fedex was 38lbs and i got the same weight when it arrived. This was 5 days ago and messages i left immediatly after package arrived have not been answered.

Called on multiple days and used all options and have not heard a human voice.

I want my other 10 lbs of live rock. Not credit because around here 10 lbs is $100

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Old 04/11/2012, 06:36 AM   #2
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Join Date: May 2011
Posts: 11

I do apologize for your inability to reach anyone by phone. I am happy to help. Please email [email protected] as soon as possible so we can fix our error.

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Old 04/11/2012, 12:08 PM   #3
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Location: Easthampton Ma
Posts: 228
So this morning they did return the phone call. The woman was very pleasant and they will be sending us 10 more lbs of live rock.

Even though slow on the response i'm very happy to soon receive the other 10lbs of live rock.


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