NitrAte Checker

[epond83]

Doesn't look like it yet....

Alkalinity
Calcium
Chromium VI High Range
Color of Water
Fluoride Low Range
Free Chlorine
Iodine
Iron
Nickel High Range
Nitrite
pH
Phosphate Low Range
Phosphate High Range
Phosphorus Low Range
Phosphorus High Range
Silica High Range
Total Chlorine

https://www.hannachecker.com/index.p...id=1&Itemid=53

[basser1]

Given the problems I and many others have had with the newly released Calcium checker, I think I'll hold off and let you all be the guinea pigs!

[reefkeeps]

I half agree, I never feel my nitrate tests are accurate to begin with....

No doubt manual Calcium tests are easy, in fact it takes me 39 seconds to do the Salifert test, I start it after I start the 2 min count down starts on my Alk test.

The Checker for Calcium was not nearly as helpful as the others.....

[reefkeeps]

I half agree, I never feel my nitrate tests are accurate to begin with....

No doubt manual Calcium tests are easy, in fact it takes me 39 seconds to do the Salifert test, I start it after I start the 2 min count down starts on my Alk test.

The Checker for Calcium was not nearly as helpful as the others.....

[grigsy]

Any release date yet for the Nitrate checker??

I do use the Phosphate checker and like it.

[xp964]

Currently, the nitrate checker is scheduled for development, but it is not currently being worked on. Therefore, we do not have a release date. As soon as we are informed of the status of the nitrate checker we will be sure to post a new thread introducing the release date.

Thank you!
Hanna

[MTWiley]

Is there an ETA to actual developement rather than scheduled developement?

[xp964]

No the nitrate checker has not been released yet and is not currently an active project - however it is on our design board. We will update you as soon as we hear anything regarding this product.

HANNA

[Shroederi]

Hi

I know you said you would update us with any news, but figured I would ask anyway.

Now that it’s a new year and you have moved into your new locale, any news on the nitrAte Checkers (both saltwater and freshwater)?

Thanks

[LouZ]

IMO an accurate tool would be a huge hit......

[xp964]

Originally Posted by Shroederi

Hi

I know you said you would update us with any news, but figured I would ask anyway.

Now that it’s a new year and you have moved into your new locale, any news on the nitrAte Checkers (both saltwater and freshwater)?

Thanks

Hi Shroederi,

Still no news on the nitrate checkers. As previously stated, I will be sure to let the Reef Central community know AS SOON as we hear anything.

Hanna

[BeanAnimal]

How about a public announcement (with insturctions on how to be reimbursed) regarding the HI-736 reagent batch #006 problem?

You (Hanna) very obviously monitor this forum but have failed to respond to (2) or more threads asking for acknowledgement of the issue. It certainly appears (based on this issue and several others) that you only respond when it serves your best interest.

Are HI-736 owners to figure out they have bad reagent on their own or are you ok with them just assuming that their phosphates are that low (based on the faulty test results)? Would not "good" customer service dictate making an annoucement here and at other forums regarding the bad reagent batch? What about the next time there is a know issue with a reagent? Are we to again figure it out on our own at our cost or the cost of our livestock?

Sorry for the HiJack folks... just trying to get some attention for users who are having issues.

[xp964]

Hello BeanAnimal,

In the other threads, it appeared that the posters had contacted Tech support on their own, so it didn't seem necessary to add anything. It seems gratuitous to post just to keep up appearances. If we missed something...well, we don't have 20 people monitoring this forum, and there's a lot of information on here. It's not our intention to intentionally ignore anything, although as a for-profit company, yes, we do have our own best interests at heart. In that vein, as a for-profit company, our best interest is happy customers, and that is what we strive for every day.

There is no official recall for this batch. Chemistry from Hanna Inc tested lot 006 and said that it was fine. We have replaced reagent for some users that were unhappy to maintain customer satisfaction.

Should we receive an official announcement from Chemistry of a recalled lot, we will do our best to disseminate that information to all our customers.

Thank you,
Hanna USA

[AugustWest]

Originally Posted by xp964

Hello BeanAnimal,

In the other threads, it appeared that the posters had contacted Tech support on their own, so it didn't seem necessary to add anything. It seems gratuitous to post just to keep up appearances. If we missed something...well, we don't have 20 people monitoring this forum, and there's a lot of information on here. It's not our intention to intentionally ignore anything, although as a for-profit company, yes, we do have our own best interests at heart. In that vein, as a for-profit company, our best interest is happy customers, and that is what we strive for every day.

There is no official recall for this batch. Chemistry from Hanna Inc tested lot 006 and said that it was fine. We have replaced reagent for some users that were unhappy to maintain customer satisfaction.

Should we receive an official announcement from Chemistry of a recalled lot, we will do our best to disseminate that information to all our customers.

Thank you,
Hanna USA

You can count me in as to having problems with the Hi-736 Reagent batch # 006. I wrote a long E-mail to Hanna explaining the problem.

My e-mail was responded to promptly and I was told basically what you just said. I then let it go.Maybe I should have complained a little harder and you might have tried to " maintain my customer satisfaction?

[BeanAnimal]

Originally Posted by xp964

Hello BeanAnimal,

In the other threads, it appeared that the posters had contacted Tech support on their own,

What about all of users who do not know they have an issue and just assume their phosphate problems are gone?

It seems gratuitous to post just to keep up appearances.

As opposed to avoiding issues that can't have a postive spin put on them?

If we missed something...well, we don't have 20 people monitoring this forum, and there's a lot of information on here. It's not our intention to intentionally ignore anything

Misdirection? I posted in this thread because the other threads have been ignored, where clearly several people have asked for a direct response from Hanna. There are not a "lot" of posts here and it is clear that the few topics are monitored.

although as a for-profit company, yes, we do have our own best interests at heart. In that vein, as a for-profit company, our best interest is happy customers, and that is what we strive for every day.

I have absolutely no problem with profit, or even insane profit. My issue is with the way your company is handling the problems with these products (listed elsewhere), quailty control and the general pattern of responses in this forum.

There is no official recall for this batch. Chemistry from Hanna Inc tested lot 006 and said that it was fine. We have replaced reagent for some users that were unhappy to maintain customer satisfaction.

That is part of my problem. I find it very odd that your chemistry department, engineers and sales team rarerly find or admit a problem with any aspect of these products, no matter how credible or reasonable the complaints or suggestions are. You just (in effect) said that all of us having issues with lot 006 are at fault somehow but in the name of customer satisfaction you are taking care of us.

I have spent the energy "complaining" because, 1) I have invested in several of the checkers and 2) despite the problems with the checkers, I see great potential in the concept.

[xp964]

Hi BeanAnimal,
Honestly, I'm not sure how to respond to you anymore. Please contact me directly and I'll issue you a refund.

Best Regards,
Jessica
1-800-426-6287 x 42

[dirk_brijs]

any new updates?
still in planning stage or in development yet?

[ScottRT]

Thought I would post this if anyone is interested. I emailed the marketing manager for Hanna about the Nitrate checker and this was the response:

"Hi Scott,
Thank you for choosing Hanna Instruments! At this time, I have no knowledge of a possible release date for a salt water Nitrate Checker, although that is a project that R&D intends to work on soon. They haven't released any details as to whether it will measure NO3 or N-NO3.
We do expect to have a salt water Magnesium Checker ready for market within the year. I do not have a targeted release date at this time, only the general knowledge that the project is nearing completion.

I will be sure to notify you when the next Checker is released. If I can provide any other assistance or information, please let me know."


It will be cool to at least get the Mg checker though.

[Tmoriarty]

I could care a less about the mag, I have other checkers that check it effectively. In all honestly I just want the nitrate checker becuse it is so important in our tanks and there is no good test kit out for it. All of the test kits use a color match system that makes it very hard to get true accurate results.

[shaggss]

Originally Posted by Tmoriarty

I could care a less about the mag, I have other checkers that check it effectively. In all honestly I just want the nitrate checker becuse it is so important in our tanks and there is no good test kit out for it. All of the test kits use a color match system that makes it very hard to get true accurate results.

I am more than happy with my La Motte. I will not be buying anymore Hanna products.

[grigsy]

Originally Posted by Tmoriarty

I could care a less about the mag, I have other checkers that check it effectively. In all honestly I just want the nitrate checker becuse it is so important in our tanks and there is no good test kit out for it. All of the test kits use a color match system that makes it very hard to get true accurate results.

+1

I agree.

Would like myself to get a good, accurate non color match type of nitrate test kit. Color charts make accuracy difficult.

[ansek]

I agree that color matching is horrible. I

[rgauvin]

Originally Posted by xp964

No the nitrate checker has not been released yet and is not currently an active project - however it is on our design board. We will update you as soon as we hear anything regarding this product.

HANNA

It's a damn shame that Hanna isn't actively working on it, because I can't think of any tester that people want more

[kissman]

I agree why not work on the one that would sell. How many people with reef tanks would buy one?

[rogergolf66]

It's been a year. Is it out yet? I did a search on site for sale stuff didn't see it. If not out yet any date for release?