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Old 04/14/2012, 01:54 PM   #1
drukkosz
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Join Date: Dec 2010
Location: Cleveland
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Are you still in business??

I have been trying to contact you but your online chat is offline for days now and no body answers the phone.

heloooo?????????????


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Old 04/14/2012, 03:33 PM   #2
wolfador
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Location: Pittsburgh, PA, USA
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Quote:
Business Hours:

Monday through Friday: 10AM to 7PM Central Time.
Saturday: Closed
Sunday: Closed

Phone & Fax:

Tel: 847-775-0640
Fax: 847-775-0648
Try giving them a "phone" call during their buisness hours, I have never had a problem getting someone to answer.


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Old 04/17/2012, 11:01 AM   #3
chgoblknazn
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Location: Chicago - East Pilsen/UIC Area
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Any word?


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Old 04/17/2012, 11:08 AM   #4
drukkosz
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Quote:
Originally Posted by chgoblknazn View Post
Any word?
I gave up! gave my business to premium aquatics. I had $1100 worth of stuff and one question that i needed answer asap. their chat has been ofline for days maybe even weeks. and got a voicemail everytime i called.
They dont even bother to check the forum.
My order is already shipped and PA gave me a little discount. Thats what i call customer service


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Old 04/17/2012, 12:13 PM   #5
jasimek
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i bought stuff from them 2 weeks ago with no issue


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Old 04/23/2012, 12:49 PM   #6
muskiewade
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Location: Minneapolis
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I wonder if they've seen a dropoff in business since they discontinued their everyday RC discount code (5% off) and couple times a year 10% off code.

I know that I haven't placed an order with them since they discontinued the discount codes. Simply better deals to be had elsewhere.


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Old 04/23/2012, 06:49 PM   #7
TucanSam007
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Location: Suffolk, Long Island
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I stopped purchasing from them as well.


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Old 05/03/2012, 10:38 PM   #8
neverwouldof
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Location: Jacksonville Florida
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lol... i've been having issues with another company as well. What the heck is going on


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Old 05/08/2012, 04:18 PM   #9
kevl
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Location: East Coast
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I ordered from them recently with no issues -

first world problems..


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Old 05/14/2012, 05:17 PM   #11
ojonas81
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Just called them and first time I got voice mail. Called back in 10 minutes and got to a person. Very friendly and answered my questions.


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