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Old 04/14/2012, 12:54 PM   #1
Registered Member
drukkosz's Avatar
Join Date: Dec 2010
Location: Cleveland
Posts: 812
Are you still in business??

I have been trying to contact you but your online chat is offline for days now and no body answers the phone.


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Old 04/14/2012, 02:33 PM   #2
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wolfador's Avatar
Join Date: Sep 2011
Location: Pittsburgh, PA, USA
Posts: 171
Business Hours:

Monday through Friday: 10AM to 7PM Central Time.
Saturday: Closed
Sunday: Closed

Phone & Fax:

Tel: 847-775-0640
Fax: 847-775-0648
Try giving them a "phone" call during their buisness hours, I have never had a problem getting someone to answer.

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Old 04/17/2012, 10:01 AM   #3
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chgoblknazn's Avatar
Join Date: Aug 2011
Location: Chicago - East Pilsen/UIC Area
Posts: 675
Any word?

45g Custom w/Starfire front & sides, Ecotech Radion Pro G3, MP40QD, Tunze ATO, Nyos Quantum 120 Skimmer, Ecotech Vectra M1 Return Pump
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Old 04/17/2012, 10:08 AM   #4
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drukkosz's Avatar
Join Date: Dec 2010
Location: Cleveland
Posts: 812
Originally Posted by chgoblknazn View Post
Any word?
I gave up! gave my business to premium aquatics. I had $1100 worth of stuff and one question that i needed answer asap. their chat has been ofline for days maybe even weeks. and got a voicemail everytime i called.
They dont even bother to check the forum.
My order is already shipped and PA gave me a little discount. Thats what i call customer service

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Old 04/17/2012, 11:13 AM   #5
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jasimek's Avatar
Join Date: Oct 2011
Location: Plainfield, Illinois
Posts: 704
i bought stuff from them 2 weeks ago with no issue

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Old 04/23/2012, 11:49 AM   #6
Registered Member
Join Date: Feb 2011
Location: Minneapolis
Posts: 70
I wonder if they've seen a dropoff in business since they discontinued their everyday RC discount code (5% off) and couple times a year 10% off code.

I know that I haven't placed an order with them since they discontinued the discount codes. Simply better deals to be had elsewhere.

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Old 04/23/2012, 05:49 PM   #7
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TucanSam007's Avatar
Join Date: Aug 2011
Location: Suffolk, Long Island
Posts: 657
I stopped purchasing from them as well.

65g sps tank, 20L sump, Apex, ATI Sunpower 6x39/Reef brite, SSA CS1, 2xMP10wes & 1 MP40wes, Eheim 1260, Tunze Osmolator, Two-part, GFO/Gac
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Old 05/03/2012, 09:38 PM   #8
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Join Date: Apr 2006
Location: Jacksonville Florida
Posts: 231
lol... i've been having issues with another company as well. What the heck is going on

Keith in Jacksonville Florida (Realtor to the Hillbillies!)

Current Tank Info: Elos 160 Aquarium - ATI Powermodule 60" 10 bulb - GHL Profilux Controller -Elos NS2000 Skimmer - Vortech MP40's - Avast Media Reactor
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Old 05/08/2012, 03:18 PM   #9
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kevl's Avatar
Join Date: Oct 2010
Location: East Coast
Posts: 82
I ordered from them recently with no issues -

first world problems..

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Old 05/09/2012, 03:34 PM   #10
RC Sponsor
AquaCave's Avatar
Join Date: Sep 2003
Location: Gurnee, Illinois
Posts: 869
Please contact us via phone at 847-775-0640, 9-6 M-F, or email us, [email protected]
We do not monitor forums on a daily basis.


Call us: 847-775-0640
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Old 05/14/2012, 04:17 PM   #11
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Join Date: Oct 2011
Location: Jacksonville, FL
Posts: 1,152
Just called them and first time I got voice mail. Called back in 10 minutes and got to a person. Very friendly and answered my questions.

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