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Old 04/09/2012, 10:01 PM   #1
neverwouldof
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Can I get status on order #100014605 from Mar 26th

Hi,

You sent about half the order but nothing else. Do you have tracking numbers for all the Bubble Magus, Octopus, Fauna Marina, Ocean Nutrition, Flat worm stop that didn't come.

Thanks,

Keith


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Old 04/10/2012, 12:32 AM   #2
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Wow. They seem to be keeping problems here lately.


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Old 04/10/2012, 06:18 AM   #3
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Keith, I'll take a look at it now for you. I'll PM you as well just in case you are not getting status updates.
Kelly


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Old 04/10/2012, 07:23 AM   #4
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Quote:
Originally Posted by Stu Pickles View Post
Wow. They seem to be keeping problems here lately.
The only problems we are having is getting SOME our inventory from suppliers in a timely manor. My feeling is that the busy season was much busier than some manufactures anticipated and some of them are having trouble filling our stock orders. Additionally, we are dealing with a lot of overseas manufactures and sometimes they have issues filling orders world wide.

As an example, we have one manufacturer that currently has 5-6 week lead times on our stock orders. We have to place orders every couple of weeks knowing/anticipating that we will be low enough by the time our next order is arriving. Sometimes it's a guessing game when you are dealing with 5-6 week lead times.


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Old 04/12/2012, 06:57 AM   #5
neverwouldof
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Ok thank you


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Old 04/25/2012, 05:52 PM   #6
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Can you give me some updates on my back ordered items, You can message me or email me if you'd like. I really need the Bubble Magus stuff !

Thanks, Keith


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Old 04/27/2012, 08:19 AM   #7
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Keith, I'll call over as soon as their office opens up and will be back with you early afternoon.
Thanks!
Kelly


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Old 04/27/2012, 12:53 PM   #8
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Keith, This should be going out Monday. They might be able to get it out today, but likely it will be Monday.

I'll send over tracking asap.

Kel


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Old 05/02/2012, 08:07 AM   #9
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Keith, I just emailed over for the Bubble Magus tracking and I had the wrong info for you. They are actually still backordered on those units for about two more weeks. Do you want to talk with Scott about a different option since I know you are needing to get this set up?


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Old 05/03/2012, 09:37 PM   #10
neverwouldof
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I'm missing a bunch of stuff still. Fauna Marin, Zeovit Flatworm, Octopus MF1000, plumbing couplings,bubble magus stuff,reef frag station 10, etc...

How has all of that been on Backorder for so long from different companies? It's been 5 1/2 weeks since i ordered. Your prices are great... but saving $40 on a $750 order and having to go through this can't make sense.


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Old 05/04/2012, 09:30 AM   #11
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Keith, If you can, give me a call in the office at 803-788-4445. Im trying to read the notes on the order. I do have the MR1000,Fauna, Bubble Magus and couplings all backordered with their particular manufacturers. I have the flatworm stop but I'm showing the frag station as shipping with the ocean nutrition on 4/10. I want to make sure I know exactly what you are missing so I can get it addressed for you.

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Old 05/08/2012, 09:45 PM   #12
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The two 5 stations shipped, not the 10 station though. Any time frames for all the different items?

Keith


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Old 05/10/2012, 02:44 PM   #13
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The Flatworm will be going out tomorrow. I'll order in the fragstation for you. I only have the 5 station at the moment. That will be here early next week. The Bubble Magus is still on backorder as is the Fauna Marin. I'll need to issue a refund the couplings. I just spoke with Scott on those and the supplier we use is no longer available. I do have the Min F if that will work as a substitution for the Min S. We are completely out of the Organic. If you'd prefer a refund on those items, please just let me know. If you can, please PM us your phone number so Scott can help find a solution for the Bubble Magus. The number on your account is not working. Or if you prefer, please give him a call in the office at 803-788-4445.
Thanks,
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Old 05/11/2012, 01:04 PM   #14
neverwouldof
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Just cancel and refund everything that is still outstanding except for the Flatworm that your sending out today. I'll hold off on the 10 station unless you already ordered it for me. I tried calling and it kept going striaght to voicemail.

Keith


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Old 05/19/2012, 10:19 AM   #15
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Did you get that post above?

Keith


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Old 05/19/2012, 01:02 PM   #16
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Will do Keith. I'll take care of it first thing Monday morning when I get into the office. I'll send you a confirmation of the transaction for your records.
Thanks
Kelly


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Old 05/20/2012, 08:00 PM   #17
neverwouldof
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k,thanks


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Old 05/21/2012, 07:20 AM   #18
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Everything is completed. Thanks Keith!
K


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