Huge kudos to Scott - Skimmer dead; out of thier way Customer Service

nivenethan · 06/15/2012, 01:31 PM

I just wanted to share a great experience I just had with Scott at Aquarium Specialty. The slave pump on my BK SM300 died last night. Called Scott this morning and he pulled inventory off shelf, canibalized a new skimmer, and is overnighting me a new motor block for the pump!

Thank you Scott!!

nivenethan · 06/16/2012, 09:45 AM

pump arrived, working like a champ, skimmer is on line and livestock thanks you. thanks again Scott!

AquariumSpecialty · 06/19/2012, 01:40 PM

Thanks very much for the nice feedback! We will add some extra "Specialty Reward Points" to your account for the nice posts.

06/15/2012, 01:31 PM	#1
nivenethan Registered Member Join Date: Mar 2008 Location: Des Moines, IA Posts: 302	Huge kudos to Scott - Skimmer dead; out of thier way Customer Service I just wanted to share a great experience I just had with Scott at Aquarium Specialty. The slave pump on my BK SM300 died last night. Called Scott this morning and he pulled inventory off shelf, canibalized a new skimmer, and is overnighting me a new motor block for the pump! Thank you Scott!! __________________ Darren Current Tank Info: 300 gal *******, 8 AI Sol White, 100 g lps tank tied to main system w/ 2 Radions,BK SM300, Apex, Geo 624 Ca, Avast kalk stirrer, BRS jumbo GFO, BRS Jumbo Carbon, lots of ColeParmer peristaltic pumps, 2MP60ES, 2MP40ES, 250 gal MRC custom sump

06/16/2012, 09:45 AM	#2
nivenethan Registered Member Join Date: Mar 2008 Location: Des Moines, IA Posts: 302	pump arrived, working like a champ, skimmer is on line and livestock thanks you. thanks again Scott! __________________ Darren Current Tank Info: 300 gal *******, 8 AI Sol White, 100 g lps tank tied to main system w/ 2 Radions,BK SM300, Apex, Geo 624 Ca, Avast kalk stirrer, BRS jumbo GFO, BRS Jumbo Carbon, lots of ColeParmer peristaltic pumps, 2MP60ES, 2MP40ES, 250 gal MRC custom sump

06/19/2012, 01:40 PM	#3
AquariumSpecialty RC Sponsor Join Date: Jan 2004 Location: Columbia SC Posts: 1,835	Thanks very much for the nice feedback! We will add some extra "Specialty Reward Points" to your account for the nice posts. __________________ Scott Stop and smell the Coral.