Metis Hyperion Fell In Tank!!!

azilko · 06/25/2012, 07:51 AM

I used the hanging hardware provided by Yorgos, woke up this morning, and found that the weight of the light had caused the plastic Sheetrock anchors the screws screw into had been pulled down causing the screws to fall from them... There is, nor has there ever, been any extra weight on them. The lights have been hanging for about 3 weeks I'd say now.

As such, I had a $2,100 light in my tank that wiped out everything it it's path. I've sent an email to Yorgos, I am very curious as to what him & PAC Sun will do or say to help fix this. I used the hanging brackets they provided correctly.

Either way however, I would stay away from those Sheetrock anchors provided, and use something built for more weight, (at least that's what I will do).

IAO-Pacific Sun USA · 06/25/2012, 09:37 AM

We are sorry to hear about this situation with your lamp. We are happy to help all customers with any specific issues and as always, we will provide the best support possible in the given situation.

please contact [email protected] and [email protected] for support direct from Pacific Sun.

As our Pacific Sun customers know, you can always reach us by email or phone and we are very responsive.

Our sponsor forums on RC and elsewhere best serve members and customers for general discussion, product info, promos etc.

Any specific issues such as this will be dealt with on a personal level as they deserve to be.

Thank you

larryfl1 · 06/25/2012, 03:09 PM

eeks ..that stinks....

i used old fashioned butterfly style spring open anchors... except for 1 that i am looking at and saying hmmmm...

you may be able to file a claim on your homeowners policy as its an expensive incident... salt water is destructive...

azilko · 06/25/2012, 07:56 PM

I opened the unit as Yorgos was ginna send me the guts out of a new one, and the saltwater messed a bunch of components up pretty... Many things were already rusting, and some wires has come out or apart altogether. It's a total loss for all except maybe the LEDs (not sure if they are water tight or not. It turns out that there is soldering needed, so I'm gonna send the light to Yorgos to fix. Hopefully if I can get it there by Wednesday, I'll have it back sometime Friday.

IAO-Pacific Sun USA · 06/25/2012, 08:10 PM

ALL components will be replaced with NEW parts down to the last screw. We'll get your lamp back to you asap.

larryfl1 · 06/26/2012, 02:47 PM

yorgos, ..your a stand up guy...

Larry

IAO-Pacific Sun USA · 06/26/2012, 06:33 PM

much appreciated Larry

azilko · 06/28/2012, 05:41 PM

Well, Yorgos deff took care of everything. He got me a very discounted rate on repairing everything and worked we me each step of the way. The guts were swapped out, and he even stayed up late his time fixing the new one. It was top notch service, and I'd buy from him again based on it.

The light will be here by noon tomorrow, & I will be installing a peice of wood with laminate that matches my tank into the ceiling... I'm gonna screw it into the studs, glue it, & use Sheetrock anchors on the ends. When I am done, you'll be able to hang from it. This is the last time I send a light back to Yorgos.

robbous · 09/01/2012, 06:07 AM

Quote:

Originally Posted by larryfl1

yorgos, ..your a stand up guy...

Larry

He sure is......... he helped me with my pacific sun problems last year and i am very grateful for it.

moondoggy4 · 09/15/2012, 06:05 PM

Wow good to hear I was afraid that this thread would get buried in emails and then closed, good to see great customer service.

06/25/2012, 07:51 AM	#1
azilko Registered Member Join Date: Mar 2012 Posts: 32	Metis Hyperion Fell In Tank!!! I used the hanging hardware provided by Yorgos, woke up this morning, and found that the weight of the light had caused the plastic Sheetrock anchors the screws screw into had been pulled down causing the screws to fall from them... There is, nor has there ever, been any extra weight on them. The lights have been hanging for about 3 weeks I'd say now. As such, I had a $2,100 light in my tank that wiped out everything it it's path. I've sent an email to Yorgos, I am very curious as to what him & PAC Sun will do or say to help fix this. I used the hanging brackets they provided correctly. Either way however, I would stay away from those Sheetrock anchors provided, and use something built for more weight, (at least that's what I will do). __________________ 84x24x24 Starfire Eurobraced \| 95g Sump \| GHL Profilux 3ex + Doser \| 2 x 35" Pac Sun Metis Hyperon

06/25/2012, 07:56 PM	#4
azilko Registered Member Join Date: Mar 2012 Posts: 32	I opened the unit as Yorgos was ginna send me the guts out of a new one, and the saltwater messed a bunch of components up pretty... Many things were already rusting, and some wires has come out or apart altogether. It's a total loss for all except maybe the LEDs (not sure if they are water tight or not. It turns out that there is soldering needed, so I'm gonna send the light to Yorgos to fix. Hopefully if I can get it there by Wednesday, I'll have it back sometime Friday. __________________ 84x24x24 Starfire Eurobraced \| 95g Sump \| GHL Profilux 3ex + Doser \| 2 x 35" Pac Sun Metis Hyperon

06/28/2012, 05:41 PM	#8
azilko Registered Member Join Date: Mar 2012 Posts: 32	Well, Yorgos deff took care of everything. He got me a very discounted rate on repairing everything and worked we me each step of the way. The guts were swapped out, and he even stayed up late his time fixing the new one. It was top notch service, and I'd buy from him again based on it. The light will be here by noon tomorrow, & I will be installing a peice of wood with laminate that matches my tank into the ceiling... I'm gonna screw it into the studs, glue it, & use Sheetrock anchors on the ends. When I am done, you'll be able to hang from it. This is the last time I send a light back to Yorgos. __________________ 84x24x24 Starfire Eurobraced \| 95g Sump \| GHL Profilux 3ex + Doser \| 2 x 35" Pac Sun Metis Hyperon

06/25/2012, 09:37 AM	#2
IAO-Pacific Sun USA Registered Member Join Date: Nov 2011 Posts: 181 Blog Entries: 1	We are sorry to hear about this situation with your lamp. We are happy to help all customers with any specific issues and as always, we will provide the best support possible in the given situation. please contact [email protected] and [email protected] for support direct from Pacific Sun. As our Pacific Sun customers know, you can always reach us by email or phone and we are very responsive. Our sponsor forums on RC and elsewhere best serve members and customers for general discussion, product info, promos etc. Any specific issues such as this will be dealt with on a personal level as they deserve to be. Thank you

06/25/2012, 03:09 PM	#3
larryfl1 Registered Member Join Date: Jun 2009 Posts: 1,051	eeks ..that stinks.... i used old fashioned butterfly style spring open anchors... except for 1 that i am looking at and saying hmmmm... you may be able to file a claim on your homeowners policy as its an expensive incident... salt water is destructive...

06/25/2012, 08:10 PM	#5
IAO-Pacific Sun USA Registered Member Join Date: Nov 2011 Posts: 181 Blog Entries: 1	ALL components will be replaced with NEW parts down to the last screw. We'll get your lamp back to you asap.

06/26/2012, 02:47 PM	#6
larryfl1 Registered Member Join Date: Jun 2009 Posts: 1,051	yorgos, ..your a stand up guy... Larry

06/26/2012, 06:33 PM	#7
IAO-Pacific Sun USA Registered Member Join Date: Nov 2011 Posts: 181 Blog Entries: 1	much appreciated Larry

09/15/2012, 06:05 PM	#10
moondoggy4 Registered Member Join Date: Jan 2007 Location: menifee So cal Posts: 5,699	Wow good to hear I was afraid that this thread would get buried in emails and then closed, good to see great customer service.