Tunze top off issue again

tolo13 · 07/28/2012, 05:43 PM

The Tunze controller says level but the water is well below the sensor. Will not turn pump on. This is the same issue I had about a year ago so I went out and bought a new Tunze 5017 and having same issue. Thanks in advanced for any help. Thinking should still be within warranty.

tolo13 · 07/28/2012, 05:50 PM

I have cleaned the sensor and also removed power and repowered, which didn't help.

rvitko · 07/30/2012, 08:31 AM

There are 2 prime culprits. It is under warranty for 2 years from date of purchase.

1) The sensor can develop a haze of minerals, it won't be very obvious unless the sensor is dry. A soak in vinegar for 2-3 hours should remove this and get it back up and running.

2) The sensor may have breached and some water entered and shorted the contacts inside, the cable may also have been pinched or damaged in some way. In this case if you send it in we can replace the optic sensor.

Just send it in with a note that has your return address and phone number and a receipt if available (without receipt we work from the manufacture date).

Tunze USA
305 Victor St
Austin, TX 78753

tolo13 · 08/10/2012, 09:35 AM

Thanks for great and fast service!

07/28/2012, 05:43 PM	#1
tolo13 Registered Member Join Date: Aug 2007 Location: Elyria, OH Posts: 194	Tunze top off issue again The Tunze controller says level but the water is well below the sensor. Will not turn pump on. This is the same issue I had about a year ago so I went out and bought a new Tunze 5017 and having same issue. Thanks in advanced for any help. Thinking should still be within warranty.

07/30/2012, 08:31 AM	#3
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 30,873	There are 2 prime culprits. It is under warranty for 2 years from date of purchase. 1) The sensor can develop a haze of minerals, it won't be very obvious unless the sensor is dry. A soak in vinegar for 2-3 hours should remove this and get it back up and running. 2) The sensor may have breached and some water entered and shorted the contacts inside, the cable may also have been pinched or damaged in some way. In this case if you send it in we can replace the optic sensor. Just send it in with a note that has your return address and phone number and a receipt if available (without receipt we work from the manufacture date). Tunze USA 305 Victor St Austin, TX 78753 __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

08/10/2012, 09:35 AM	#4
tolo13 Registered Member Join Date: Aug 2007 Location: Elyria, OH Posts: 194	Thanks! Thanks for great and fast service!

07/28/2012, 05:50 PM	#2
tolo13 Registered Member Join Date: Aug 2007 Location: Elyria, OH Posts: 194	I have cleaned the sensor and also removed power and repowered, which didn't help.