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Old 06/26/2017, 01:23 PM   #1
willj
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RB Photon v1 rows of lights out

The back two rows of my lights are out. The lights that still work are a mix of Blues and Whites and the moonlights are still working, so it doesn't sound like any drivers are broke.
Any ideas??


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Old 06/26/2017, 01:27 PM   #2
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Please email me through the website with your order number for assistance.


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Old 06/26/2017, 02:14 PM   #3
willj
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I've emailed through the website twice over the last few months with NO response. Which is why I'm here.


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Old 06/26/2017, 02:27 PM   #4
willj
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emailed again


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Old 07/03/2017, 04:23 PM   #5
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What email did you use? Perhaps it ended up in our spam folder? Either way I apologize if I did not get back to you, I answer my inbox 10X plus a day.


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Old 07/07/2017, 10:27 PM   #6
willj
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No problem Logan, looks like we got the email thing sorted out. I also posting in here to see if anyone can give some advice as well.
Apparently the drivers are good after swapping them out. You had said in the email that perhaps some LEDs are the problem. What would be the best way to isolate which ones are bad?


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Old 07/08/2017, 09:03 AM   #7
willj
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I began removing the optics on all of the LED and began noticing that the ones that are out also look burnt. What could cause that?


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Old 07/08/2017, 10:02 AM   #8
willj
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I guess what I mean is what could cause the entire series to burn out instead of just random burnouts?


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Old 07/11/2017, 11:42 PM   #9
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In that case the blue channel is likely out, we can get the boards for the light however they are in limited supply.


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Old 07/12/2017, 01:56 PM   #10
willj
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I need one then.

I'll email you.


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