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Old 10/31/2017, 09:10 AM   #1
dlondono
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Join Date: Oct 2006
Location: New Jersey
Posts: 113
Photon 48 Parts

Reef Breeders,

I own two of your light fixtures.
the physical display screen stopped working on both units.

The remote control does not work.
The device on board screen only lets me change the date and time.

How can I obtain replacement parts please.

I tried locating a phone number for you but the company website does not have one. My two lights were purchased directly from your website.

Please assist me.

Thank you


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Diego

Current Tank Info: 200g
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Old 10/31/2017, 09:11 AM   #2
Reef_Breeders
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Posts: 1,835
Hi Diego,

We offer parts for the gen 1 lights on our website under the parts tab. Please try turning the screen on by holding the left arrow key first to verify that it is not just toggled off.


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Old 10/31/2017, 05:18 PM   #3
dlondono
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Join Date: Oct 2006
Location: New Jersey
Posts: 113
Ok, found the section for parts.
I just purchase a new remote to see if for some luck a new remote will let me change the settings.

From the site, I assume I purchased the correct remote, IR Remote for Photon GEN 1


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Old 11/05/2017, 11:55 AM   #4
Reef_Breeders
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You need the main control panel- the IR remote is just the small white remote.


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