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Old 06/18/2019, 05:40 PM   #1
tom obrecht
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Neptune Trident

I’m in line (apparently veeery long) for a new Neptune Systems Trident. For those who have nabbed one already I’m curious how long or what method you used to score one of these? I’m on waiting lists, notify lists ect and have not heard anything. I know from contacting Neptune directly that they are producing these daily but am wondering How many a day go out to vendors? A few are offered on EBay but no way am I spending $1500-2000 on this item. Any ideas on availability?


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Old 06/18/2019, 10:29 PM   #2
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I just got lucky. Put an in stock notice on BRS and happened to be at my computer when it pinged and I ordered it right away. Had I been even 5 minutes later I’d have whiffed.


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Old 06/19/2019, 03:21 AM   #3
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I preordered from a website that had the option and when they got their stock, happened to be lucky enough to get one.

Seems like you have to be right place right time for it right now. Hopefully they have more units going out soon.


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Old 06/19/2019, 07:01 AM   #4
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Although I do plan on buying one in the future, I’d like to see how the annual maintenance “send your unit in” or DIY maintenance kit pricing and process plays out. In the meantime, I will be closely following and living vicariously through all you early adopters!

Then again, I too am on a bunch of email notification lists so maybe if I’m lucky with timing I’ll score one sooner rather than later...


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Old 06/19/2019, 05:05 PM   #5
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Any early usage feedback?


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Old 06/19/2019, 05:06 PM   #6
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Btw...I hate water test thus the reason I’m interested!


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Old 06/21/2019, 02:26 PM   #7
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Any early usage feedback?
I love it. I currently run it in automatic mode, meaning I get 4 alk, 2 calc, and 2 mag tests per day. This is the minimum required if run in automatic, but you could also run it manually and choose when it tests yourself. At this point, I want to see how my tank is naturally changing over time and if it's relatively consistent on a day to day basis.

There are obviously costs as you have to get new reagents every couple months, suggested maintenance every 2 years, but I think it's worth it if you can provide your tank stable parameters based on the information you receive. Imagine doing these 8 tests manually throughout the day - pain in the butt.

I'm also interested to see how this maintenance works, but I feel Neptune will do their best to make it as painless as possible.


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Old 06/23/2019, 02:40 PM   #8
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Where do you get the reagents from? I couldn’t find anyone selling them online (not that I looked too hard, since couldn’t find the unit)


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Old 06/23/2019, 03:29 PM   #9
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Where do you get the reagents from? I couldn’t find anyone selling them online (not that I looked too hard, since couldn’t find the unit)
Right now, direct through Neptune. That will likely change in the not so distant future but I think they are keep the reagent close to home to insure shelf life isn’t exceeded and the reagent is stored properly while in inventory.
https://shop.neptunesystems.com/collections/trident


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Old 06/25/2019, 09:54 PM   #10
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Any early usage feedback?
Had mine up and running for almost a month - long enough to exhaust the first bottle of alk reagent (you get two). Initially trident was about 1.0 dkh lower than my Hanna. After calibration it was still 0.9 dkh lower. Using the remaining calibration solution in my Hanna in place of tank water, reading was 9.3 on something that should have read 8.4. So, I think trident is more accurate. Unit just runs mostly quietly in the background. Setup with the apex task was beyond trivial. We shall see about reliability over time, but I am pleased so far.


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Got back into the hobby ..... planned to keep it simple ..... yeah, right ..... clearly I need a new plan! Pet peeve: anemones host clowns; clowns do not host anemones!

Current Tank Info: 450 Reef; 120 refugium; 60 Frag Tank, 30 Introduction tank; multiple QTs
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Old 06/26/2019, 08:21 AM   #11
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I wonder when they will release more...


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Old 06/27/2019, 10:12 AM   #12
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I believe they are releasing quantities weekly - just hasn't caught up with demand.


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Simon

Got back into the hobby ..... planned to keep it simple ..... yeah, right ..... clearly I need a new plan! Pet peeve: anemones host clowns; clowns do not host anemones!

Current Tank Info: 450 Reef; 120 refugium; 60 Frag Tank, 30 Introduction tank; multiple QTs
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Old 06/27/2019, 04:10 PM   #13
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I’m curious what number they are releasing daily/weekly? If an item is in a large demand such as this I would think the company would have priority to get these made up ASAP to help catch up. I check numerous times a day to every online retailer I can think of plus on every notify list and have not seen/heard a thing. I find it a bit disheartening that a respected company such as Neptune has taken some steps to beef up production? Perhaps they are working diligently but most companies would be working overtime plus to get things handled. Has anyone heard what is the expected “catch up date” with back orders?


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Old 06/28/2019, 01:35 PM   #14
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I’m curious what number they are releasing daily/weekly? If an item is in a large demand such as this I would think the company would have priority to get these made up ASAP to help catch up. I check numerous times a day to every online retailer I can think of plus on every notify list and have not seen/heard a thing. I find it a bit disheartening that a respected company such as Neptune has taken some steps to beef up production? Perhaps they are working diligently but most companies would be working overtime plus to get things handled. Has anyone heard what is the expected “catch up date” with back orders?

I wonder if Neptune wants to see how the first couple of batches of the Tridents hold up out in the community first before fully opening up the gates on the supply. If they don’t hold up well, dealing with a lot of hiccups at one time could be overwhelming. Just a thought...


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Old 06/29/2019, 09:08 PM   #15
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I’m curious what number they are releasing daily/weekly? If an item is in a large demand such as this I would think the company would have priority to get these made up ASAP to help catch up. I check numerous times a day to every online retailer I can think of plus on every notify list and have not seen/heard a thing. I find it a bit disheartening that a respected company such as Neptune has taken some steps to beef up production? Perhaps they are working diligently but most companies would be working overtime plus to get things handled. Has anyone heard what is the expected “catch up date” with back orders?
Supply and demand. Everyone wants one...doesn't matter if it takes a month or a year to get them all out. Why would they rush development?


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Old 06/29/2019, 11:34 PM   #16
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Supply and demand. Everyone wants one...doesn't matter if it takes a month or a year to get them all out. Why would they rush development?
1. How is that rushing development if the product is out already? Is the product not ready for market?
2. Are you saying we are unknowingly being used as beta testers?

You think they are shipping "a few" units each week from their supplier then shipping "a few" to their distributors? From a financial standpoint, it makes 0 sense for them to import in small batches. They have these items in stock. They are simply slow releasing to generate DEMAND. I resell items for a living so this is nothing new to me and I understand generating hype

To me the only difference is they are hurting the hobby because some people are relying on this to keep their animals alive. Some people have more money than brains, sad to say but true. I have TONS of apex gear and this really left a terrible taste in my mouth.


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Old 06/30/2019, 12:35 AM   #17
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You think they are shipping "a few" units each week from their supplier then shipping "a few" to their distributors? From a financial standpoint, it makes 0 sense for them to import in small batches. They have these items in stock. They are simply slow releasing to generate DEMAND. I resell items for a living so this is nothing new to me and I understand generating hype
Do you actually believe that’s nonsense? Hopefully I’m just misunderstanding you since you say you resell things for a living in which case, I’d expect you to have knowledge of supply and demand. Especially when it comes to smaller manufacturers. The fact is the demand truly exceeds Neptunes ability to produce and package them quick enough. Neptune does NOT have these sitting on the shelf to generate demand. And to say they are releasing a “few” each week is just silly. They are releasing far more than a “few” each week. Their major resellers literally have hundreds of them backordered to the tune of several hundreds plus units. They just can’t get them out the door quick enough to satisfy the current demand (at least not while also keeping up with the demand for their other products) and that is a fact whether you choose to agree or not.

They aren’t a huge company when it comes to personal and it’s not like Trident is the only product they are producing and assembling let alone the cash flow involved in manufacturing, distributing and supporting a new product like this while waiting to get paid by vendors with net terms. The ability to produce enough is not only limited by the ability to manufacture enough in a timely manner but also the ability float the costs of the goods through the manufacturing and distribution process until the resellers pay their invoices. Point being is that not everything is black and white.

And for the record, it does them absolutely no good to sit on inventory and have customers complaining that they can’t get their hands on them just to create more demand all while customers get frustrated and revolt and choose competitive products and or get slammed on forums and groups because people can’t get their product. To insinuate it’s a conspiracy to generate demand is just plain silly. Especially when the demand has been there for 2 years now since the product was unveiled before it went to production.

And I’ve been in the manufacturing business for 30 years in the technology industry and have built reseller channels for decades. Not only do I have intimate experience with with running a manufacturing company and distributing technology equipment but I also have in depth experience with fulfillment specifically when it comes to supply and demand in not only the IT industry but also the aquarium industry to which I am also directly involved. I can assure you, the lack of inventory to satisfy everybody's needs has nothing to do with “creating demand” but rater a small companies ability to meet the overwhelming demand in a timeframe that satisfies everybody’s need for instant gratification. It’s no different then say Teslas ability to fulfill all their orders from dealers when they release a new model or Chevrolets ability to fulfill all the Corvette orders when a new model is released. People wait months for their vehicle to be delivered and car dealers add huge markups when the demand exceeds the supply.

And for the record, we’ve seen this same thing happen with many other well known companies in the aquarium industry when a new product is released that is in high demand and rest assured, all of these companies would much rather reap the instant financial rewards of fulfilling the backorders in a timely manner than having the fulfillment drug out over the course of months.


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Old 06/30/2019, 02:24 AM   #18
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1. How is that rushing development if the product is out already? Is the product not ready for market?
2. Are you saying we are unknowingly being used as beta testers?

You think they are shipping "a few" units each week from their supplier then shipping "a few" to their distributors? From a financial standpoint, it makes 0 sense for them to import in small batches. They have these items in stock. They are simply slow releasing to generate DEMAND. I resell items for a living so this is nothing new to me and I understand generating hype

To me the only difference is they are hurting the hobby because some people are relying on this to keep their animals alive. Some people have more money than brains, sad to say but true. I have TONS of apex gear and this really left a terrible taste in my mouth.
silef pretty much answered it but:

1) Rushing development of units if they don't have the ability to would cost them more money and more time. Which, as a small company, they don't have the means....that's the rush I'm referring to. In addition, they would also need the ability to service units if/when there are issues with one sent out. It's a smart business decision to not push their limits.

2) No, again, it's them not having the ability to release the amount of product necessary. This isn't apple releasing a new iphone. Small company, unique product, lots of different factors here.

I'd say the demand was already generated with them taking so long to develop the Trident. And if people are relying on a product they never had, that's a whole different story. Sure, I'm lucky enough to have the product, and yes, it has made my daily routine a whole lot easier, but it's not as if I would be doing what I did before if I didn't have the Trident yet.


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Old 07/08/2019, 08:23 PM   #19
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I’m guessing few others on the boards have still not received a Trident? I have not received a notification from any retailer (online or local) that they these in stock. I’m beginning to think this may be a long wait!


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Old 07/10/2019, 04:03 PM   #20
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Thanks to my great LFS service and staff I received a Trident today! Looking forward to getting daily test results soon!


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