Apex Classic cannot control port 7

acidflea · 12/09/2017, 02:30 PM

I have multiple heaters on my system for redundancy using port 3 and port 7. I noticed one the of the heaters died a while back since it was never turning on (port 7).I purchased a new heater and had the port turned off to install the new heater. When i plugged in the heater i noticed that it turned on even though i had the port off. My first thought was a bad heater but how does a heater turn on if the power to the port was supposed to be off. I unplugged the heater and plugged in a small light for testing. No matter what i did the power to the port would never turn off. I noticed that i had a firmware upgrade available for the apex so i upgraded just to see if that would help. Didn't seem to help after the performing the upgrade. Any suggestions before contacting support?

AquaController Version 4.53_AB17
Dashboard Version 4.53_AB17

acidflea · 12/09/2017, 02:49 PM

I did move the new heater to a different port and it is working correctly. I also changed the port 7 control type from heater to advanced and still not able to control it.

slief · 12/09/2017, 04:28 PM

Post the advanced code for outlet 7.

When you toggle the outlet from Auto to Off, does the heater turn off? If so, when you toggle it from Off to On, does the heater turn On?

acidflea · 12/09/2017, 04:32 PM

Quote:

Originally Posted by slief

Post the advanced code for outlet 7.

When you toggle the outlet from Auto to Off, does the heater turn off? If so, when you toggle it from Off to On, does the heater turn On?

When i changed it to advanced to test i put the code in it below like i was using it as a light. When i switch it from on to off it does nothing. Stays on all the time.

Fallback OFF
Set OFF
If Time 01:00 to 08:00 Then ON

slief · 12/09/2017, 05:50 PM

So the the light isn’t turning off. What kind of light is on the outlet?

acidflea · 12/09/2017, 05:52 PM

Quote:

Originally Posted by slief

So the the light isn’t turning off. What kind of light is on the outlet?

cheap light from home depot. I had it on another outlet and it worked fine. Just used it to test after i noticed that outlet 7 was not working with the heater.

mal7887 · 12/14/2017, 03:16 PM

Try going in to the modules page and update the firmware on the energy bar where the outlet is not responding. This has fixed this problem for me before.

12/09/2017, 02:30 PM	#1
acidflea Registered Member Join Date: Jan 2004 Location: Indiana Posts: 203	Apex Classic cannot control port 7 I have multiple heaters on my system for redundancy using port 3 and port 7. I noticed one the of the heaters died a while back since it was never turning on (port 7).I purchased a new heater and had the port turned off to install the new heater. When i plugged in the heater i noticed that it turned on even though i had the port off. My first thought was a bad heater but how does a heater turn on if the power to the port was supposed to be off. I unplugged the heater and plugged in a small light for testing. No matter what i did the power to the port would never turn off. I noticed that i had a firmware upgrade available for the apex so i upgraded just to see if that would help. Didn't seem to help after the performing the upgrade. Any suggestions before contacting support? AquaController Version 4.53_AB17 Dashboard Version 4.53_AB17

12/09/2017, 04:28 PM	#3
slief RC Sponsor Join Date: Sep 2009 Posts: 14,173	Post the advanced code for outlet 7. When you toggle the outlet from Auto to Off, does the heater turn off? If so, when you toggle it from Off to On, does the heater turn On? __________________ Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476

12/09/2017, 05:50 PM	#5
slief RC Sponsor Join Date: Sep 2009 Posts: 14,173	So the the light isn’t turning off. What kind of light is on the outlet? __________________ Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476

12/14/2017, 03:16 PM	#7
mal7887 Registered Member Join Date: Jun 2010 Location: Tampa Posts: 643	Try going in to the modules page and update the firmware on the energy bar where the outlet is not responding. This has fixed this problem for me before. __________________ Matt Don't pee on my leg and tell me it's raining. Current Tank Info: 190

12/09/2017, 02:49 PM	#2
acidflea Registered Member Join Date: Jan 2004 Location: Indiana Posts: 203	I did move the new heater to a different port and it is working correctly. I also changed the port 7 control type from heater to advanced and still not able to control it.