MP40w flashing red green red green red green

dnsfpl · 02/19/2011, 10:08 PM

the impeller doesnt spin

the wet side works well with my mp40 thou

please help

thanks

EcoTech Marine · 02/21/2011, 11:21 AM

Sounds like a motor problem or a driver problem. I'd give us a call at the number below or send the pump in using this form:

http://ecotechmarine.com/customer-se...ervice-repair/

dnsfpl · 02/21/2011, 08:20 PM

its okay if i cant resolve the issue myself

im located at singapore, not easy to send the parts for service

thanks

EcoTech Marine · 02/22/2011, 10:30 AM

Our Asian distribution hub is located out of Singapore so please give them a call:

http://ecotechmarine.com/where-to-bu...-distributors/

dnsfpl · 02/22/2011, 08:41 PM

thanks again

JayinToronto · 11/19/2011, 07:37 PM

Same thing happened to me. Red/Green blinking. Attempted to have a look at things myself to see if it was an easy fix. Ended up cracking one of the inner discs due to the super strong magnet (the one attached directly to the motor). And to make to complete the comedy of errors, promptly did the exact same thing to one of my others. Thus with one stroke I went down from 3 MP40ws to 1. "the guy" who bought the pumps for me with my initial setup said that he no longer had the receipt but he would take care of it by ordering a new disc........

I was looking to buy a 4th one for my system anyway, so I went out a bought another one from my local store so I would have at least 2 running while I was waiting for the parts to the other 2. After installing and running the brand new one for 10 minutes I got the blinking green/red again! arrrrrg. I checked the dry motor alone to make sure the problem wasn't with the propeller. It wasn't. The motor alone doesn't spin. Well, it starts to spin for a split second when I plug/unplug it, then stops and blinks green/red. Is there any way to fix this myself? or do I have to send my brand new pump which I have owned for less than a day away. All help is greatly appreciated.

In the mean time I bought 2

DarthSimon · 11/26/2011, 12:30 AM

I'm having the same exact problem as the above poster, any resolve?

dnsfpl · 11/28/2011, 10:48 PM

i dont have a solution, end up pair with my mp40(not mp40w)

sanchoy · 11/29/2011, 08:51 AM

sad news.. mine also stopped.. red/green.. no spin. still in vinegar re-cleaning it.. and awaiting ecotech.

EcoTech Service · 11/29/2011, 09:11 AM

Please contact our support department directly using the information below and we'll be happy to troubleshoot with you.

TDesaulniers · 11/30/2011, 08:03 PM

Just bought MP 40 Vortech ES and literally after a few minutes of it running just fine the propeller stops and starts blinking red/green. I read the full online manual. Every thing looks fine the way it was installed. Every time I re-plug it in, it goes sporadically for a few seconds and then stops. Just paid nearly $500 for this and this is what I get? I'm furious right now after all that money paid.

DarthSimon · 11/30/2011, 08:40 PM

I sent mine back Monday, they got it Tuesday and FedExed me back a new one today.... They said there was something wrong with the electronics of the dry side pump, and they replaced it. Nothing wrong with the controller..

Steve

data_loss · 11/30/2011, 10:38 PM

same thing just happened to me with my newly purchased MP10w ES

I have half a mind to just return it...

DarthSimon · 11/30/2011, 10:48 PM

Wow, what the heck is going on with Vortech?

TDesaulniers · 12/01/2011, 03:08 PM

Called Eco Tech Marine and they're sending me a whole new one. He said the dry side should be shipped to me by this Monday. Great service nonetheless though. Glad it's getting fixed.

DarthSimon · 12/01/2011, 04:59 PM

Can't wait to fire my new dry side up tonight... Got my replacement today... We shall see...

TDesaulniers · 12/06/2011, 05:14 PM

Speechless right now. Got my replacement today and the main wire going into the dry side is completely exposed. The wire is ripped or something and you can totally see all the little wires and now it's an electrical hazard. Completely bogus and now I am going to have to send this one back. This is two MP Vortech 40 ES's in a row that are not properly manufactured. This is such BS!

imagex · 03/31/2012, 08:16 PM

damn this just happened to me as well... this seems pretty common thinking about going back to tunze after all the problems i'm having with vortech pumps..

SoLiD · 01/30/2013, 10:57 PM

This just happened to me a few minutes ago. Just my luck. These things can be so problematic. I just got a MP10ES as a package deal from a fellow reefer with some other stuff. I swore I'd never go back to Vortech, becuase they are too noisy, but this is a new one for me. Meanwhile, my Tunzes are just churning along controlled by my Profilux.

EcoTech Service · 01/31/2013, 01:34 PM

As posted above, please contact us directly and we'll be happy to assist further.

jsjonesrdh · 05/03/2013, 02:02 PM

Contacting customer support. Mine is doing the same thing. For as much money as these cost, this is completely unacceptable. I was able to hard reset once but now it won't even respond to that. Ugh

SoLiD · 05/03/2013, 02:19 PM

This error usually has to do with the wet side. It has to be able to spin freely and it has to be aligned properly at lower speeds or it will come to a grinding halt.

Unplug the power cable and hold the dry side in your hand. Plug it back in while still holding the dry side in your hand. Turn the power on. Can you "feel" and "hear" the motor spinning? If so then it must be something with the wet side.

Make sure the wet side will spin without any grinding. Spin the propeller with your finger and watch for a smooth spinning action. If it is able to spin without a problem then you are on you way to the next step.

Now install both dry and wet side back on your aquarium. Try aligning it the best you visually can. Now be sure to turn the power knob almost all the way up before you plug the power cable. Now push the power button to turn it on. It will vibrate heavily, but once it's spinning you can fine tune the vibration from the wet side only. I hope that helps.

worm5406 · 05/03/2013, 02:33 PM

I had this problem when I bought my first one. I thoguht the wet side had a protective cup on it. So I took it off and put it straight on the glass. NOPE... that was the issue.. I should have let the cup on.

Put it back on and the blinking stopped. Has run perfectly ever since day 0.5 .

stever1216 · 12/07/2013, 04:06 PM

Quote:

Originally Posted by SoLiD

This just happened to me a few minutes ago. Just my luck. These things can be so problematic. I just got a MP10ES as a package deal from a fellow reefer with some other stuff. I swore I'd never go back to Vortech, becuase they are too noisy, but this is a new one for me. Meanwhile, my Tunzes are just churning along controlled by my Profilux.

builderguy · 04/18/2014, 06:37 PM

My MP60 just started doing it

02/19/2011, 10:08 PM	#1
dnsfpl Registered Member Join Date: Sep 2008 Posts: 1,121	MP40w flashing red green red green red green the impeller doesnt spin the wet side works well with my mp40 thou please help thanks __________________ Achilles Tang \| Bandit, 2 x False Shepardi Angelfish \| Cleaner, Flame & Mystery Wrasse

02/21/2011, 11:21 AM	#2
EcoTech Marine RC Sponsor Join Date: Sep 2005 Location: Allentown, PA Posts: 4,870	Sounds like a motor problem or a driver problem. I'd give us a call at the number below or send the pump in using this form: http://ecotechmarine.com/customer-se...ervice-repair/ __________________ Tim Marks President EcoTech Marine www.ecotechmarine.com If the above information doesn't help you, please contact us at 1-800-785-0338 ext. 2 or by e-mailing [email]support@ecotech

02/21/2011, 08:20 PM	#3
dnsfpl Registered Member Join Date: Sep 2008 Posts: 1,121	its okay if i cant resolve the issue myself im located at singapore, not easy to send the parts for service thanks __________________ Achilles Tang \| Bandit, 2 x False Shepardi Angelfish \| Cleaner, Flame & Mystery Wrasse

02/22/2011, 10:30 AM	#4
EcoTech Marine RC Sponsor Join Date: Sep 2005 Location: Allentown, PA Posts: 4,870	Our Asian distribution hub is located out of Singapore so please give them a call: http://ecotechmarine.com/where-to-bu...-distributors/ __________________ Tim Marks President EcoTech Marine www.ecotechmarine.com If the above information doesn't help you, please contact us at 1-800-785-0338 ext. 2 or by e-mailing [email]support@ecotech

02/22/2011, 08:41 PM	#5
dnsfpl Registered Member Join Date: Sep 2008 Posts: 1,121	thanks again __________________ Achilles Tang \| Bandit, 2 x False Shepardi Angelfish \| Cleaner, Flame & Mystery Wrasse

11/19/2011, 07:37 PM	#6
JayinToronto Registered Member Join Date: Sep 2011 Location: Toronto Posts: 72	Same thing happened to me. Red/Green blinking. Attempted to have a look at things myself to see if it was an easy fix. Ended up cracking one of the inner discs due to the super strong magnet (the one attached directly to the motor). And to make to complete the comedy of errors, promptly did the exact same thing to one of my others. Thus with one stroke I went down from 3 MP40ws to 1. "the guy" who bought the pumps for me with my initial setup said that he no longer had the receipt but he would take care of it by ordering a new disc........ I was looking to buy a 4th one for my system anyway, so I went out a bought another one from my local store so I would have at least 2 running while I was waiting for the parts to the other 2. After installing and running the brand new one for 10 minutes I got the blinking green/red again! arrrrrg. I checked the dry motor alone to make sure the problem wasn't with the propeller. It wasn't. The motor alone doesn't spin. Well, it starts to spin for a split second when I plug/unplug it, then stops and blinks green/red. Is there any way to fix this myself? or do I have to send my brand new pump which I have owned for less than a day away. All help is greatly appreciated. In the mean time I bought 2

11/26/2011, 12:30 AM	#7
DarthSimon King Lineatus has Risen! Join Date: Mar 2007 Location: NYC Metro Area Posts: 1,065	I'm having the same exact problem as the above poster, any resolve?

11/28/2011, 10:48 PM	#8
dnsfpl Registered Member Join Date: Sep 2008 Posts: 1,121	i dont have a solution, end up pair with my mp40(not mp40w) __________________ Achilles Tang \| Bandit, 2 x False Shepardi Angelfish \| Cleaner, Flame & Mystery Wrasse

11/29/2011, 08:51 AM	#9
sanchoy Registered Member Join Date: Jun 2009 Location: Close to the ocean Posts: 1,026	sad news.. mine also stopped.. red/green.. no spin. still in vinegar re-cleaning it.. and awaiting ecotech. __________________ 250 gallon.. tangs are the best.. the po po is not. Current Tank Info: 250 reef

11/29/2011, 09:11 AM	#10
EcoTech Service Registered Member Join Date: Apr 2008 Location: Lehigh Valley, PA Posts: 1,633	Please contact our support department directly using the information below and we'll be happy to troubleshoot with you. __________________ Jon C, EcoTech Marine For FAQs, troubleshooting advice and direct interaction with the EcoTech staff, visit http://ecotechmarine.com/support/ or call us at 1-800-785-0338 ext. 2.

11/30/2011, 08:03 PM	#11
TDesaulniers Registered Member Join Date: Sep 2010 Posts: 256	Just bought MP 40 Vortech ES and literally after a few minutes of it running just fine the propeller stops and starts blinking red/green. I read the full online manual. Every thing looks fine the way it was installed. Every time I re-plug it in, it goes sporadically for a few seconds and then stops. Just paid nearly $500 for this and this is what I get? I'm furious right now after all that money paid.

11/30/2011, 08:40 PM	#12
DarthSimon King Lineatus has Risen! Join Date: Mar 2007 Location: NYC Metro Area Posts: 1,065	I sent mine back Monday, they got it Tuesday and FedExed me back a new one today.... They said there was something wrong with the electronics of the dry side pump, and they replaced it. Nothing wrong with the controller.. Steve

11/30/2011, 10:38 PM	#13
data_loss Registered Member Join Date: Nov 2010 Location: Minnesota, USA Posts: 70	same thing just happened to me with my newly purchased MP10w ES I have half a mind to just return it...

11/30/2011, 10:48 PM	#14
DarthSimon King Lineatus has Risen! Join Date: Mar 2007 Location: NYC Metro Area Posts: 1,065	Wow, what the heck is going on with Vortech?

12/01/2011, 03:08 PM	#15
TDesaulniers Registered Member Join Date: Sep 2010 Posts: 256	Called Eco Tech Marine and they're sending me a whole new one. He said the dry side should be shipped to me by this Monday. Great service nonetheless though. Glad it's getting fixed. Last edited by TDesaulniers; 12/01/2011 at 03:15 PM.

12/01/2011, 04:59 PM	#16
DarthSimon King Lineatus has Risen! Join Date: Mar 2007 Location: NYC Metro Area Posts: 1,065	Can't wait to fire my new dry side up tonight... Got my replacement today... We shall see...

12/06/2011, 05:14 PM	#17
TDesaulniers Registered Member Join Date: Sep 2010 Posts: 256	Speechless right now. Got my replacement today and the main wire going into the dry side is completely exposed. The wire is ripped or something and you can totally see all the little wires and now it's an electrical hazard. Completely bogus and now I am going to have to send this one back. This is two MP Vortech 40 ES's in a row that are not properly manufactured. This is such BS!

03/31/2012, 08:16 PM	#18
imagex Registered Member Join Date: Dec 2009 Location: Richardson tx Posts: 125	damn this just happened to me as well... this seems pretty common thinking about going back to tunze after all the problems i'm having with vortech pumps..

01/30/2013, 10:57 PM	#19
SoLiD -=Snake=- Join Date: Jan 2007 Location: Corpus Christi, TX Posts: 999	This just happened to me a few minutes ago. Just my luck. These things can be so problematic. I just got a MP10ES as a package deal from a fellow reefer with some other stuff. I swore I'd never go back to Vortech, becuase they are too noisy, but this is a new one for me. Meanwhile, my Tunzes are just churning along controlled by my Profilux. __________________ -David 40 Gallon Breeder on Steroids!!! Current Tank Info: Where you'll find an Acan and Orange Ricordea Garden in Bloom...

01/31/2013, 01:34 PM	#20
EcoTech Service Registered Member Join Date: Apr 2008 Location: Lehigh Valley, PA Posts: 1,633	As posted above, please contact us directly and we'll be happy to assist further. __________________ Jon C, EcoTech Marine For FAQs, troubleshooting advice and direct interaction with the EcoTech staff, visit http://ecotechmarine.com/support/ or call us at 1-800-785-0338 ext. 2.

05/03/2013, 02:02 PM	#21
jsjonesrdh Registered Member Join Date: Nov 2012 Posts: 106	Contacting customer support. Mine is doing the same thing. For as much money as these cost, this is completely unacceptable. I was able to hard reset once but now it won't even respond to that. Ugh

05/03/2013, 02:19 PM	#22
SoLiD -=Snake=- Join Date: Jan 2007 Location: Corpus Christi, TX Posts: 999	This error usually has to do with the wet side. It has to be able to spin freely and it has to be aligned properly at lower speeds or it will come to a grinding halt. Unplug the power cable and hold the dry side in your hand. Plug it back in while still holding the dry side in your hand. Turn the power on. Can you "feel" and "hear" the motor spinning? If so then it must be something with the wet side. Make sure the wet side will spin without any grinding. Spin the propeller with your finger and watch for a smooth spinning action. If it is able to spin without a problem then you are on you way to the next step. Now install both dry and wet side back on your aquarium. Try aligning it the best you visually can. Now be sure to turn the power knob almost all the way up before you plug the power cable. Now push the power button to turn it on. It will vibrate heavily, but once it's spinning you can fine tune the vibration from the wet side only. I hope that helps. __________________ -David 40 Gallon Breeder on Steroids!!! Current Tank Info: Where you'll find an Acan and Orange Ricordea Garden in Bloom... Last edited by SoLiD; 05/03/2013 at 02:36 PM.

05/03/2013, 02:33 PM	#23
worm5406 Not afriad to admit wrong Join Date: Jun 2012 Location: South of WashDC in Maryland Posts: 7,774	I had this problem when I bought my first one. I thoguht the wet side had a protective cup on it. So I took it off and put it straight on the glass. NOPE... that was the issue.. I should have let the cup on. Put it back on and the blinking stopped. Has run perfectly ever since day 0.5 . __________________ Stock:LPS/SPS\|1 hippo\|4 OC Clown\|4 Pepp shrimp\|2 Brittle Star\|3000+ Copepods\|10+ MiniBrittle\|8+ Bristle Worm\|2 Anemone\|100+ mini-feather\|4 boys 14,21,22,22 Current Tank Info: Tank:300g Mixed Reef 300+lb LR\|4" LS\|5x MP40W\|75g fuge\|5x RadionPRO\|RO DB250 skimmer\|Apex

04/18/2014, 06:37 PM	#25
builderguy Registered Member Join Date: May 2004 Location: North Natomas, CA Posts: 1,470	My MP60 just started doing it

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