Tunze USA

cwschoon · 02/19/2019, 05:22 PM

I would like to extend my thanks and gratitude to Roger. I sent in my Osmolator to Tunze USA, when it should have gone to Tunze Canada. It was a warranty issue and he fixed it for me, at no additional cost, save the postage, even though there was no profit built in for him on this sale; I did offer to pay for labour but he did not charge me. Excellent product is diminished by poor service and enhanced by good and Roger and Tunze USA have reinforced my choice of Tunze, as a brand worth paying for. It is back up and running.

moondoggy4 · 02/19/2019, 07:52 PM

Roger is the man, great C/S, he has helped me numerous times.

slief · 02/19/2019, 08:26 PM

Quote:

Originally Posted by moondoggy4

Roger is the man, great C/S, he has helped me numerous times.

Agreed! Roger and Tunze USA are awesome! Some of the best service and support in the industry!

scrapz · 02/19/2019, 11:59 PM

Roger is the best. #1 service in the industry

Nanook · 02/20/2019, 05:58 PM

Roger has the highest integrity!

africangrey · 02/21/2019, 01:27 PM

Roger is the man to go to when anything related to Tunze or life in general.

02/20/2019, 05:58 PM	#5
Nanook Ancient Eskimo Legend Join Date: Mar 2001 Location: Saint Louis, MO Posts: 41,852 Blog Entries: 11	Roger has the highest integrity! __________________ The wind blew, the chit flew, and then they came two by two. ~~~~~~~~~~~~~~ Current Tank Info: 375g Tanganyikan Tank & 470g mixed reef

02/19/2019, 05:22 PM	#1
cwschoon Registered Member Join Date: Mar 2003 Location: Toronto, Ontario, Canada Posts: 1,318	Tunze USA I would like to extend my thanks and gratitude to Roger. I sent in my Osmolator to Tunze USA, when it should have gone to Tunze Canada. It was a warranty issue and he fixed it for me, at no additional cost, save the postage, even though there was no profit built in for him on this sale; I did offer to pay for labour but he did not charge me. Excellent product is diminished by poor service and enhanced by good and Roger and Tunze USA have reinforced my choice of Tunze, as a brand worth paying for. It is back up and running.

02/19/2019, 07:52 PM	#2
moondoggy4 Registered Member Join Date: Jan 2007 Location: menifee So cal Posts: 11,042	Roger is the man, great C/S, he has helped me numerous times.

02/19/2019, 11:59 PM	#4
scrapz Saturation+100 Join Date: Jan 2008 Posts: 3,555	Roger is the best. #1 service in the industry

02/21/2019, 01:27 PM	#6
africangrey Registered Member Join Date: Apr 2001 Location: N San Jose Posts: 1,483	Roger is the man to go to when anything related to Tunze or life in general.