Tank disaster - Page 2

SchnitzelReef · 10/09/2015, 11:36 AM

Not the first time I've read someone having major issues with a CADLights tank.

I would def post this on every reef forum, need to spread the word

HaiD888 · 10/09/2015, 11:36 AM

wow.... Cadlight should take responsibility for your loss.

1panman1 · 10/09/2015, 11:58 AM

cadlights is a sponsor at so cali reef. post over there and see what kind of response you get. Also, I think cadlights will have a booth a rap tomorrow and sunday. Eddie is usually there.

karm40 · 10/09/2015, 12:00 PM

WOW is right! There has to be some responsibility. Mistakes are made and it's what a company does about them that can make or break them. It just bad business practice to not even discuss the situation or come to some kind of terms...
Sorry for your situation!!!

Mr. Brooks · 10/09/2015, 12:03 PM

Picket the cadlight booth at reefapalooza with a blown up copy of the first image you posted. In all seriousness though, this thread is straight terrifying. I would begin the litigation process at this point.

m0nkie · 10/09/2015, 12:14 PM

I guess tomorrow at RAP, everyone can talk to Cadlights booth and ask what happens if their front panel falls off

dattack · 10/09/2015, 12:47 PM

Sorry. But this ony happens in 1 out of 10000 tanks built.

vuqchu · 10/09/2015, 12:47 PM

Quote:

Originally Posted by m0nkie

I guess tomorrow at RAP, everyone can talk to Cadlights booth and ask what happens if their front panel falls off

You mean like..."If I own a 150 gallon tank and the front panel pops off because mfg defect, do you guys have business general liability and product liability insurance to cover the damages and will you guys answer my calls?"

OP..so sorry you had to go through all that. I showed my wife the pictures you posted and her exact words were "if something like that happens to you then the only fish you'll see are the ones on the dinner plate". You have an extremely understanding wife. Terrible what Cadlights is doing. I agree with what other members said about pursuing legal action if you can't come to an agreement. Props to you for being so patient.

solitude127 · 10/09/2015, 12:59 PM

Quote:

Originally Posted by dattack

Sorry. But this ony happens in 1 out of 10000 tanks built.

I agree, Cadlights has 10 of thousands of tanks out there but they should at least acknowledge their warranty.

To the OP, I'm sorry for all that you've lost.

HenryTran · 10/09/2015, 01:04 PM

that is my worst nightmare...good luck, hopefully it works out.

thank you for the post. i am now aware that this company will not back up its products...such a shame.

lanshark · 10/09/2015, 01:06 PM

Quote:

Originally Posted by solitude127

I agree, Cadlights has 10 of thousands of tanks out there but they should at least acknowledge their warranty.

All the more reason a replacement tank at minimum should have been built and delivered by now.....

bobbychullo · 10/09/2015, 01:08 PM

Quote:

Originally Posted by dattack

Sorry. But this ony happens in 1 out of 10000 tanks built.

I would say thats probably one too many.

dodgerblew · 10/09/2015, 01:44 PM

Quote:

Originally Posted by WayneL333

Ugh, don't remind me Rik! But yeah, I know exactly how he's feeling right now and I'm so sorry that you had to go through this too.

If he made a home insurance claim, I'm sure his insurance company would investigate if a suit is possible to recoup their money.

Wayne sorry to make you relive your nightmare. Hope we can still be friends

dodgerblew · 10/09/2015, 01:47 PM

Quote:

Originally Posted by TonyB13

I grew up watching judge Wopner on people's court, and I always remember the message at the it went something like this "Don't get mad take them to court" if lawyer wont take yiur case you can file your own, I have several times and I was very happy with the outcome.

5k probably wouldn't come close

blkg35 · 10/09/2015, 02:06 PM

It hurts me to see those pictures. The front panel looks like it came off cleanly at the seams. Gives me the impression that the silicone didn't hold, is this correct?
I personally would get a lawyer and file suit. If its been 18 months and they haven't done anything about it, doubt they will now.
I hope this ends well in your favor.

lagatbezan · 10/09/2015, 03:22 PM

OMG!!! thats horrible! glad no one was hurt! my kids are always around my tank!
that is definitely a manufactures defect. the whole front panel separated and fell. If it was cracked or something they can claim something hit it and that its your fault, but the entire panel separating like that is crazy and should be covered and can be a huge liability.

.equis · 10/09/2015, 04:44 PM

Man I am sorry for your loss. Make sure you post this on Socalreefs. Everyone should know about this.

lanshark · 10/09/2015, 05:07 PM

Some of the adhesives go off in less than 8 minutes .... Somebody gets complacent, dillies or dallies before setting big panels and bad things can happen.. Not saying it happened here. We need the shop floor CCTV feed on day tank was built. Wonder how QC works at tank building companies? Would be curious to see engineering spec on this particular tank ..... So many questions....

rickztahone · 10/09/2015, 06:19 PM

I'm sorry for your loss OP. First, I would rename the title of this thread, so that if anyone is going through Google for a search, your disaster is sure to pop up. I will tell you this, when I am on the market again, I will shop anywhere but Cadlights, which I had actually looked in to prior. I understand that going through a tragedy like this must be overwhelming, but a GREAT company, not a good one, but a GREAT company would have shown concern, compassion, and some form of recompense.

Others say that a replacement should have been in order, but after going through something like that, I doubt I'd be willing to set it up after the major loss.

I will spread the word as much as I can for you bud.

d-man · 10/09/2015, 11:30 PM

Everyone should walk by their booth and say "do the right thing"

fixmgood · 10/10/2015, 12:56 AM

Thanks for all the support I really appreciate it. Sorry for not replying sooner but I have been busy helping out at the show. I will go through the replies again and will try to answer some of your questions.

m0nkie · 10/10/2015, 01:18 AM

Quote:

Originally Posted by d-man

Everyone should walk by their booth and say "do the right thing"

XaznKewLguyX · 10/10/2015, 06:45 AM

Wow!! That is horrible and every hobbyist nightmare.

Being a former LFS employee, this company has had a bad rep for us. At one point we had over 50% if not more defected tanks that were returned. We stopped carrying their products and I've always steered everyone away from the their tanks. Seeing this confirms it all.

I'm sorry you had to experience this, and wish you luck through it all.

bullitr · 10/10/2015, 08:17 AM

sorry
i thought my 435 is crashing but it nothing compare to this....

DavidinGA · 10/10/2015, 09:23 AM

Wow I'd be lighting up the forums and getting a lawyer ASAP!

Given the time frame the company has had to at least try to work with you let's all agree they are all horrible human beings and don't deserve anyone's business if this is how they stand behind their products...

If it were me I'd consider flying out and facing the @ssholes face to face and see what they have to say then (I'd need someone to go with me so I didn't end up in jail for assault though).

10/09/2015, 11:58 AM	#28
1panman1 Registered Member Join Date: Sep 2011 Location: Laguna Niguel, CA Posts: 229	cadlights is a sponsor at so cali reef. post over there and see what kind of response you get. Also, I think cadlights will have a booth a rap tomorrow and sunday. Eddie is usually there. __________________ Cadlights custom 75 gallon starfire rimless, Leemar custom birch stand, 23 gallon sump. Cadlights 1150 cone skimmer, Reef Breeders photon 24 LED, Tunze Osmolator 3155 A

10/09/2015, 12:14 PM	#31
m0nkie Registered Member Join Date: Apr 2014 Location: LA Posts: 6,264	I guess tomorrow at RAP, everyone can talk to Cadlights booth and ask what happens if their front panel falls off __________________ 560gal in the making

10/09/2015, 03:22 PM	#41
lagatbezan Registered Member Join Date: Nov 2004 Location: Long Island, NY Posts: 1,109	OMG!!! thats horrible! glad no one was hurt! my kids are always around my tank! that is definitely a manufactures defect. the whole front panel separated and fell. If it was cracked or something they can claim something hit it and that its your fault, but the entire panel separating like that is crazy and should be covered and can be a huge liability. __________________ Ryan. 300g with velocity t4 for return and a Reflo dart on a closed loop, T5 lights & SRO3000 skimmer. Current Tank Info: 300g

10/09/2015, 05:07 PM	#43
lanshark It's Landshark, aka SNL Join Date: Sep 2006 Location: California Posts: 359	Some of the adhesives go off in less than 8 minutes .... Somebody gets complacent, dillies or dallies before setting big panels and bad things can happen.. Not saying it happened here. We need the shop floor CCTV feed on day tank was built. Wonder how QC works at tank building companies? Would be curious to see engineering spec on this particular tank ..... So many questions.... __________________ "Live for tomorrow, yesterday is forever gone ..." Current Tank Info: Mixed Reef 66"x24"x22", 20g Sump/refugium 20g In-line Grow Out tank

10/10/2015, 12:56 AM	#46
fixmgood Registered Member Join Date: Feb 2001 Location: Orange County California Posts: 925	Thanks for all the support I really appreciate it. Sorry for not replying sooner but I have been busy helping out at the show. I will go through the replies again and will try to answer some of your questions. __________________ Ivan Current Tank Info: 450g AGE,200 gallon sump, Red Dragon Speedy 230w return pump and closed loop,4 way Ocean Motion,PM Balistic Skimmer.3 Sea Swirl returns.AI Hydra 52HD,Apex contoller. Build thread "The after disaster 650g build"

10/09/2015, 11:36 AM	#26
SchnitzelReef Registered Member Join Date: May 2011 Location: Southern California Posts: 2,569	Not the first time I've read someone having major issues with a CADLights tank. I would def post this on every reef forum, need to spread the word

10/09/2015, 11:36 AM	#27
HaiD888 Registered Member Join Date: Apr 2012 Posts: 57	wow.... Cadlight should take responsibility for your loss.

10/09/2015, 12:00 PM	#29
karm40 Registered Member Join Date: Dec 2002 Location: So Cal Posts: 604	WOW is right! There has to be some responsibility. Mistakes are made and it's what a company does about them that can make or break them. It just bad business practice to not even discuss the situation or come to some kind of terms... Sorry for your situation!!!

10/09/2015, 12:03 PM	#30
Mr. Brooks MASVC Member Join Date: Apr 2007 Location: Simi Valley, CA Posts: 3,477	Picket the cadlight booth at reefapalooza with a blown up copy of the first image you posted. In all seriousness though, this thread is straight terrifying. I would begin the litigation process at this point.

10/09/2015, 12:47 PM	#32
dattack Registered Member Join Date: Aug 2001 Location: Anaheim, CA Posts: 4,992	Sorry. But this ony happens in 1 out of 10000 tanks built.

10/09/2015, 01:04 PM	#35
HenryTran Registered Member Join Date: May 2002 Location: Westminster,CA Posts: 1,311	that is my worst nightmare...good luck, hopefully it works out. thank you for the post. i am now aware that this company will not back up its products...such a shame.

10/09/2015, 02:06 PM	#40
blkg35 Registered Member Join Date: Sep 2009 Location: Santa Ana Posts: 764	It hurts me to see those pictures. The front panel looks like it came off cleanly at the seams. Gives me the impression that the silicone didn't hold, is this correct? I personally would get a lawyer and file suit. If its been 18 months and they haven't done anything about it, doubt they will now. I hope this ends well in your favor.

10/09/2015, 04:44 PM	#42
.equis Registered Member Join Date: Jun 2015 Posts: 87	Man I am sorry for your loss. Make sure you post this on Socalreefs. Everyone should know about this.

10/09/2015, 06:19 PM	#44
rickztahone Registered Member Join Date: Jan 2015 Location: Pacoima (SFV) Posts: 1,481	I'm sorry for your loss OP. First, I would rename the title of this thread, so that if anyone is going through Google for a search, your disaster is sure to pop up. I will tell you this, when I am on the market again, I will shop anywhere but Cadlights, which I had actually looked in to prior. I understand that going through a tragedy like this must be overwhelming, but a GREAT company, not a good one, but a GREAT company would have shown concern, compassion, and some form of recompense. Others say that a replacement should have been in order, but after going through something like that, I doubt I'd be willing to set it up after the major loss. I will spread the word as much as I can for you bud.

10/09/2015, 11:30 PM	#45
d-man Registered Member Join Date: Nov 2009 Location: San Diego, ca Posts: 2,732	Everyone should walk by their booth and say "do the right thing"

10/10/2015, 06:45 AM	#48
XaznKewLguyX Registered Member Join Date: Dec 2008 Posts: 296	Wow!! That is horrible and every hobbyist nightmare. Being a former LFS employee, this company has had a bad rep for us. At one point we had over 50% if not more defected tanks that were returned. We stopped carrying their products and I've always steered everyone away from the their tanks. Seeing this confirms it all. I'm sorry you had to experience this, and wish you luck through it all.

10/10/2015, 08:17 AM	#49
bullitr broke but happy Join Date: Jul 2006 Location: stevenson ranch, ca Posts: 14,053	sorry i thought my 435 is crashing but it nothing compare to this.... __________________ Lawrence SFVR member 435 gallon display in wall see through no more hyposalinity... Current Tank Info: 96x36x29 inwall Last edited by bullitr; 10/10/2015 at 08:23 AM.

10/10/2015, 09:23 AM	#50
DavidinGA Registered Member Join Date: Nov 2011 Posts: 2,393	Wow I'd be lighting up the forums and getting a lawyer ASAP! Given the time frame the company has had to at least try to work with you let's all agree they are all horrible human beings and don't deserve anyone's business if this is how they stand behind their products... If it were me I'd consider flying out and facing the @ssholes face to face and see what they have to say then (I'd need someone to go with me so I didn't end up in jail for assault though). __________________ Giant money pit, but it's a happy pit ;) Current tank: 6ft 210gal SPS, 3~eBay led boxes, 4~80w T5's, sro3000int, RW20's, Reef Angel, reactors, pumps, rocks, sand, yadda yadda yadda...