|
|
|
12/02/2018, 08:26 PM
|
#1 |
|
Registered Member
Join Date: May 2016
Location: British Columbia
Posts: 518
|
Need some Advice...
Not new to the hobby but new to the maintenance business. And I am wondering if anyone else in this hobby does the same. And what type of waivers / contracts they use?
We have a particularly difficult client that seems to find anything and everything he can to complain about so just want to Cover our Butts in the legal end with him. TIA |
|
|
|
12/04/2018, 05:54 PM
|
#2 |
|
Registered Member
Join Date: May 2016
Location: British Columbia
Posts: 518
|
Bump, anyone out there with any tips?
|
|
|
|
|
12/04/2018, 06:11 PM
|
#3 |
|
Registered Member
Join Date: Nov 2002
Location: Miller Place, NY
Posts: 7,206
|
You can always say it's not worth having him as a customer.
__________________
250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps. |
|
|
|
|
12/05/2018, 05:39 AM
|
#4 |
|
Registered Member
Join Date: Sep 2003
Location: North Carolina
Posts: 20,050
|
Just make sure you have consistent/defined standards/work practices and then keep detailed documentation not only text based but take dated photos..
There is always going to be one "unfriendly customer"... Stay calm and professional..
__________________
Who me? |
|
|
|
 |
|
|
