LED lighting.

wilsonreefs · 01/20/2019, 11:57 AM

Has anyone here used SBReeflights? Their web site is up, and looks pretty good. I've read other people say they're really happy with the lights.
I have tried calling them going on 3 weeks, and have tried contacting them via their "contact us" email. No one has gotten back as of yet. I was wondering if they are still in business.

Bpb · 01/20/2019, 12:55 PM

Quote:

Originally Posted by wilsonreefs

Has anyone here used SBReeflights? Their web site is up, and looks pretty good. I've read other people say they're really happy with the lights.

I have tried calling them going on 3 weeks, and have tried contacting them via their "contact us" email. No one has gotten back as of yet. I was wondering if they are still in business.

They’re awful at returning contact. I’ve done the same. Called and called and emailed and emailed never getting a response.

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WVfishguy · 01/20/2019, 02:08 PM

I don't think you could get a bigger sign that customer service is not their priority.

ChronicReefH2o · 01/20/2019, 04:04 PM

They are really bad at returning Emails, as WVfishguy stated, customer service is not their priority. This makes things complicated and frustrating for the consumers overall. It boggles my mind that they are still in business. There is a saying, "you get what you pay for" cheap and affordable lights, cut cost on service.

OCDreef · 01/20/2019, 04:34 PM

I'm in the same boat. I was going to start my own thread pretty soon so I'm really glad this one was started. I've been emailing and calling them beginning since the 1st of Dec. I was only responded to the very first time to get the damaged splash shields replaced on my sbars which burn and crack on the uv diodes from being dialed up all the way. I sent them the pics promptly of the damaged shields that they requested and then never heard from them again and that's after repeated email attempts and phone calls with voice messages left. I'd say in general their product is solid but just be prepared to order a whole new unit if you have an issue because that is apparently all they seem to be trustworthy with. It's really unfortunate because I do like the product but I may have to put it out to pasture and get some reefbrites if I don't get a fix in place soon. Take care of your customers SB Reeflight! Is anybody home?

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WVfishguy · 01/20/2019, 08:21 PM

The Better Business Bureau is, unfortunately, a joke, but if SBReeflights in a U.S company, the BBB should be notified.

marinelife · 01/20/2019, 08:42 PM

I would never recommend ordering a light from him. You will have nothing but trouble. I did!

Bpb · 01/21/2019, 07:03 AM

Honestly the way I see it, if you’re going to buy a black box and get no service from the seller, may as well do it on eBay for under $100. Why pay 2.5x the price for essentially the same product

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01/20/2019, 11:57 AM	#1
wilsonreefs Registered Member Join Date: Jun 2010 Location: Jonesboro, Ar Posts: 284	LED lighting. Has anyone here used SBReeflights? Their web site is up, and looks pretty good. I've read other people say they're really happy with the lights. I have tried calling them going on 3 weeks, and have tried contacting them via their "contact us" email. No one has gotten back as of yet. I was wondering if they are still in business.

01/20/2019, 08:42 PM	#7
marinelife Registered Member Join Date: May 2000 Location: Union, Ohio, USA Posts: 6,590	I would never recommend ordering a light from him. You will have nothing but trouble. I did! __________________ I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops.

01/20/2019, 02:08 PM	#3
WVfishguy Registered Member Join Date: Oct 2002 Location: Huntington, WV Posts: 677	I don't think you could get a bigger sign that customer service is not their priority.

01/20/2019, 04:04 PM	#4
ChronicReefH2o Registered Member Join Date: Jan 2019 Location: South SoCal Posts: 61	They are really bad at returning Emails, as WVfishguy stated, customer service is not their priority. This makes things complicated and frustrating for the consumers overall. It boggles my mind that they are still in business. There is a saying, "you get what you pay for" cheap and affordable lights, cut cost on service.

01/20/2019, 04:34 PM	#5
OCDreef Registered Member Join Date: Jun 2017 Posts: 2	I'm in the same boat. I was going to start my own thread pretty soon so I'm really glad this one was started. I've been emailing and calling them beginning since the 1st of Dec. I was only responded to the very first time to get the damaged splash shields replaced on my sbars which burn and crack on the uv diodes from being dialed up all the way. I sent them the pics promptly of the damaged shields that they requested and then never heard from them again and that's after repeated email attempts and phone calls with voice messages left. I'd say in general their product is solid but just be prepared to order a whole new unit if you have an issue because that is apparently all they seem to be trustworthy with. It's really unfortunate because I do like the product but I may have to put it out to pasture and get some reefbrites if I don't get a fix in place soon. Take care of your customers SB Reeflight! Is anybody home? Sent from my iPhone using Tapatalk

01/20/2019, 08:21 PM	#6
WVfishguy Registered Member Join Date: Oct 2002 Location: Huntington, WV Posts: 677	The Better Business Bureau is, unfortunately, a joke, but if SBReeflights in a U.S company, the BBB should be notified.

01/21/2019, 07:03 AM	#8
Bpb Registered Member Join Date: Oct 2012 Location: Texas Posts: 3,148	Honestly the way I see it, if you’re going to buy a black box and get no service from the seller, may as well do it on eBay for under $100. Why pay 2.5x the price for essentially the same product Sent from my iPhone using Tapatalk Pro