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08/14/2016, 10:43 AM | #1 |
SPS Slave
Join Date: Aug 2003
Location: Richmond, VA
Posts: 3,388
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6105 stopped running
Hi Roger,
One of my 6015's (surprisingly the youngest one - less than a year old) has quit on me. For troubleshooting, I have completed the following:
When I connect the 6015 to it's power supply, the LED on the power supply dims noticeably, as is there is some kind of short within the motor, cable, or connector box. Any recommendations on what to do next? Thanks as always for your help.
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- Mike & Terry "Less technology, more biology ... indeed." - Gary White Current Tank Info: 200g temp garage tank |
08/15/2016, 09:38 AM | #2 |
RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Is this a pump with the built in 7090 controller or with just the connector box? Have you tried with no controller or controller cable connected at all?
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
08/15/2016, 05:47 PM | #3 | |
SPS Slave
Join Date: Aug 2003
Location: Richmond, VA
Posts: 3,388
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Quote:
Yes, I removed the controller altogether. I also tried another, known-working cable/controller pair.
__________________
- Mike & Terry "Less technology, more biology ... indeed." - Gary White Current Tank Info: 200g temp garage tank |
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08/16/2016, 09:11 AM | #4 |
RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Please send it in, include a note describing the controller issue and your return address and phone number, if I cannot repair the pump we will replace the motor. I would only need the pump itself, no magnet holder or power supply.
Tunze USA 305 Victor St Austin, TX 78753
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
08/20/2016, 01:01 PM | #5 |
SPS Slave
Join Date: Aug 2003
Location: Richmond, VA
Posts: 3,388
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Mailed today via USPS Priority Mail.
Thank you.
__________________
- Mike & Terry "Less technology, more biology ... indeed." - Gary White Current Tank Info: 200g temp garage tank |
08/22/2016, 09:20 AM | #6 |
RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
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Thank you!
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
09/02/2016, 08:59 PM | #7 |
SPS Slave
Join Date: Aug 2003
Location: Richmond, VA
Posts: 3,388
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Received your package, Roger.
Thank you for the awesome customer service as usual. Another reason that we remain loyal Tunze customers! -M&T
__________________
- Mike & Terry "Less technology, more biology ... indeed." - Gary White Current Tank Info: 200g temp garage tank |
09/05/2016, 10:46 AM | #8 |
RC Sponsor
Join Date: Apr 2000
Location: Austin Texas USA
Posts: 35,785
|
Thank you!
__________________
Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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