Apex fusion and power outage

JWClark · 06/29/2016, 08:23 AM

Every time the power goes out my Apex gets disconnected from fusion. It then takes several weeks before the connection is re-established. It just says that it is not connected to fusion until that time. I can still access by pinging the DNS directly.

Any way to fix this? Unit is about 6 months old.

slief · 06/29/2016, 08:40 AM

Quote:

Originally Posted by JWClark

Every time the power goes out my Apex gets disconnected from fusion. It then takes several weeks before the connection is re-established. It just says that it is not connected to fusion until that time. I can still access by pinging the DNS directly.

Any way to fix this? Unit is about 6 months old.

That's odd. My first thoughts are that it is either in need of a firmware update or something whacky with your network router settings. First thing I would do is update the Apex firmware. Don't forget to update the www files. Then wait an hour and pull the plug and see if it reconnects after you plug it back in.

CoralNerd · 06/29/2016, 09:37 AM

I remember having to restart the apex...I think it was network.

jusn317 · 06/29/2016, 05:29 PM

I have the exact same issue with my Apex and fusion, and am running the most current firmware. Whenever it happens I just go to my display and restart my apex and that fixes it.

uwish · 07/05/2016, 01:37 PM

that is very strange. I run two APEX units, and I have had power failures in the recent past, and once the network and internet connectivity has been restored the Fusion connection is almost immediate. I never had to reset anything.

spifftempo · 07/05/2016, 02:18 PM

I once had this issue and it was reoccurring. I believe the issue was the Apex was rebooting before the router rebooted and it wasn't getting a DHCP address from the router. I changed it to DCHP off, put it outside the DCHP range the issue was resolved.

06/29/2016, 08:23 AM	#1
JWClark Registered Member Join Date: Jan 2014 Location: MD Posts: 576	Apex fusion and power outage Every time the power goes out my Apex gets disconnected from fusion. It then takes several weeks before the connection is re-established. It just says that it is not connected to fusion until that time. I can still access by pinging the DNS directly. Any way to fix this? Unit is about 6 months old. __________________ Back after a 13yr hiatus--much to my wife's dismay. Though she sure loves looking at the tank and feeding the fish! Current Tank Info: Reefer 450 seed tank for the retirement 315gal Reef Savvy build.

07/05/2016, 01:37 PM	#5
uwish Registered Member Join Date: Apr 2013 Location: Calgary, Alberta Posts: 131	that is very strange. I run two APEX units, and I have had power failures in the recent past, and once the network and internet connectivity has been restored the Fusion connection is almost immediate. I never had to reset anything. __________________ 130 Gal Planted freshwater tank 250 Gal FOWLR predator Peninsula tank __________________________________ RCAF Veteran (10 years) Current Tank Info: 130 Gal planted community and 250Gal FOWLR..

06/29/2016, 09:37 AM	#3
CoralNerd Registered Member Join Date: May 2014 Location: 92833 Posts: 1,099	I remember having to restart the apex...I think it was network.

06/29/2016, 05:29 PM	#4
jusn317 Registered Member Join Date: Jan 2007 Location: Akron, OH Posts: 272	I have the exact same issue with my Apex and fusion, and am running the most current firmware. Whenever it happens I just go to my display and restart my apex and that fixes it.

07/05/2016, 02:18 PM	#6
spifftempo Registered Member Join Date: Jan 2009 Posts: 65	I once had this issue and it was reoccurring. I believe the issue was the Apex was rebooting before the router rebooted and it wasn't getting a DHCP address from the router. I changed it to DCHP off, put it outside the DCHP range the issue was resolved.