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Old 08/12/2018, 05:30 PM   #1
Alex33324
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Vertex Fiasco with its cerebra controller

I bought the Cerebra Controller; it's still in the box as it was shipped since right after the Cerebra went downhill. I sent an email to Vertex asking if the company could help in any way those customers that trusted Vertex with its Cerebra Controller. I have not received any response which makes me wonder, why should I trust a company that leave its customers hanging with no support and/or response?

I like most of its products, and for what I heard they are well built; i.e., good quality and good performers. However, every day I see the big cerebra box in my room accumulating dust; I feel I should have trusted Neptune or GHL Profilux instead.

Has anybody heard anything from Vertex in reference to the Cerebra users?

Thank you.


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Old 08/12/2018, 06:19 PM   #2
scuzy
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If you bought it and registered it you can get a replacement when version 2 is out. You have to fill out the forms and send in your serial numbers. If you read the forums at vertex this info was relayed out.


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Old 08/12/2018, 06:37 PM   #3
Alex33324
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There is a Forum in Reef Central, where everybody seems to be waiting and waiting for news. The Cerebra v2 seems to be around the corner since last year. I contacted Vertex and no emails back.

I have been waiting for a long time for Vertex to provide some sort of response. I am not the only one disappointed with Vertex in reference to the Cerebra controller.


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Old 08/12/2018, 06:51 PM   #4
Alex33324
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I already registered. this is what I get when I try to read the Forum:

Sorry, you are not authorized to view this page.
Please try logging in or logging in as different user Login or send a message to the admin

I guess I can try to contact Vertex, but I already did with no avail.


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Old 08/12/2018, 06:55 PM   #5
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Vertex doesn't post here. You should check out the cerebra forum at vertex. Think it's cerebra.vertex.club.


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Old 08/12/2018, 08:12 PM   #6
Alex33324
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I already registered and I can log in but I cant reach anything without getting the message below.

Sorry, you are not authorized to view this page.
Please try logging in or logging in as different user Login or send a message to the admin


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Reed Sea reefer 525XL Aquarium. Giesemann Futura S Led 4 Boards - 20 gallons Refugium.

Current Tank Info: Red Sea Reefer 525XL
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Old 08/12/2018, 08:23 PM   #7
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Seems like your account never activated. I know for a fact I could post there and I have already register my cerebra for replacement when it's release.


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Old 08/13/2018, 06:29 AM   #8
rvareef
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I think the mindstream and cerebera are coming out at the same time


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Old 08/13/2018, 07:43 AM   #9
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I sold the Cerebra and got me an Apex Fusion. Works like a charm. The Cerebra 1.0 was riddled with bugs.


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Old 08/13/2018, 11:54 AM   #10
Vinny Kreyling
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Vertex Rep. --- Adam -- 1-714-274-6550


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Old 08/13/2018, 01:39 PM   #11
Alex33324
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Thank you Vinny_Kreyling.

I spoke to a rep from Vertex. He was more than glad to help. As I said in my original post, I think Vertex is ahead of the competition in many of their products, and that's why I was so frustrated with the lack of response in reference to the Cerebra.


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