5 days later lost communication with fusion again

[Jyetman]

Not getting much help from the apex forums so I try asking here too. My apex classic has been working with fusion without issues for years until recent. I get a message from heartbeat saying disconnected. Classic dashboard says communication error and I corrected this by rebooting the apex. However I am on a funeral trip out of town and when I reboot apex when home I have to disconnect the Ethernet cable in order for apex to reboot properly with latest firmware. So I am in a dilemma here what can I do to reset the fusion error without a reboot? I noticed in the network settings enable or disable fusion can I disable and then enable again will it reboot the system if I do that?

[Jyetman]

bump

[Jyetman]

Never mind it seems no responses to this question is probably because its a SOL situation. It also seems whatever is the reason why fusion doesn't work is also the same reason why my email settings no longer work either. So I found a way around not receiving email alerts by enabling widgets on a old windows 7 laptop I'm using for remote access. The apex widget provides a alarm feature by using the emailalm switch. Its still a major pain dealing with this limitation. If anyone with knowledge with the apex network settings please feel free to give any recommendations.

[slief]

Originally Posted by Jyetman

Never mind it seems no responses to this question is probably because its a SOL situation. It also seems whatever is the reason why fusion doesn't work is also the same reason why my email settings no longer work either. So I found a way around not receiving email alerts by enabling widgets on a old windows 7 laptop I'm using for remote access. The apex widget provides a alarm feature by using the emailalm switch. Its still a major pain dealing with this limitation. If anyone with knowledge with the apex network settings please feel free to give any recommendations.

Have you tried opening a support ticket with Neptune? Seems like it could be something on your router side blocking the Apex but it could also be firmware related depending on the firmware version you are on.

[Jyetman]

Originally Posted by slief

Have you tried opening a support ticket with Neptune? Seems like it could be something on your router side blocking the Apex but it could also be firmware related depending on the firmware version you are on.

Actually Neptune gave me a call and provided some suggestions. He said try rebooting the wireless WCNE2001 Game adapter when I get back. I decided to take a chance and logged into the game adapter remotely. This time its different says its not connected to the internet. Scratched my head wondering how in the world am I connected to it wirelessly then if its not connected? So I just selected the SSID and re-entered the password all is working again.

Thanks Neptune for the suggestion was the game adapter.

[slief]

Originally Posted by Jyetman

Actually Neptune gave me a call and provided some suggestions. He said try rebooting the wireless WCNE2001 Game adapter when I get back. I decided to take a chance and logged into the game adapter remotely. This time its different says its not connected to the internet. Scratched my head wondering how in the world am I connected to it wirelessly then if its not connected? So I just selected the SSID and re-entered the password all is working again.

Thanks Neptune for the suggestion was the game adapter.

I hate those game adapters. They are the weak link in every Apex wireless install. In your original post, you mentioned disconnecting the ethernet cable. I assume you had it hard wired. Had you mentioned the wireless adapter, that would have been an immediate red flag. You have no idea how many times I have heard of your exact issue and it pretty much always turns out to be the wireless adapter. Anyhow, glad you got it figured out.