Apex Web Page "404 Not Found" Error

MJDiP · 03/13/2010, 02:09 PM

I just recently got my new Apex up and running and I was able to view the web pages soon after.

Somewhere along the line I started getting a 404 Not Found error and I can't fix it. This happens right after I enter the username and password, so my computer is able to access the Apex server, but it can't find the index page.

Does anyone know why this is happening or how I can fix it?

- I have already tried to reset the unit back to factory defaults, but that didn't fix the problem.

Thanks!

kenargo · 03/13/2010, 02:56 PM

Try running the uploader and re-upload the web pages.

schwaggs · 03/13/2010, 05:17 PM

Are you accessing it using the host name or the IP address? I have seen this when I use the host name on a network not using DHCP. Try the IP address.

MJDiP · 03/13/2010, 06:17 PM

Quote:

"Try running the uploader and re-upload the web pages."

I'm not sure what that is, but I'll look into it. What exactly is it uploading to?

Quote:

"Are you accessing it using the host name or the IP address? I have seen this when I use the host name on a network not using DHCP. Try the IP address."

I've actually tried both approaches because I've changed the IP address quite a few times and I've also just typed in the host name by itself.. as I said, the browser actually lets me access this site because I still have to type in the user name and password (for both IP and host name).

RussM · 03/13/2010, 07:56 PM

Quote:

Originally Posted by MJDiP

I'm not sure what that is, but I'll look into it. What exactly is it uploading to?

Kenargo means the firmware updater, which also updates the Apex's web pages.

Go to Neptune's web site [ http://www.neptunesys.com/index.php?...d=49&Itemid=48 ] and download the latest firmware (v4.02). Open the folder where you saved the downloaded file, unzip it, then browse to the newly-extracted contents. Double-click on the 'readme' file, then follow the instructions therein.

MJDiP · 03/13/2010, 09:29 PM

Quote:

Go to Neptune's web site [ http://www.neptunesys.com/index.php?...d=49&Itemid=48 ] and download the latest firmware (v4.02). Open the folder where you saved the downloaded file, unzip it, then browse to the newly-extracted contents. Double-click on the 'readme' file, then follow the instructions therein.

Yeah, I'm now running the 4.02, but I still get the error. I have reset since then.

Thanks!

RussM · 03/13/2010, 09:31 PM

Did you re-upload the web pages?

Sent from my iPhone using Tapatalk

slief · 03/13/2010, 10:53 PM

When your in the updater program there is an option to update the webpage. Its a seperate update from the main firmware update but done from the same utility. Just make sure that the firmware file points to the 4.02 update. The webpages for 4.02 are different from 4.01 and need to be updated when going to 4.02.

MJDiP · 03/13/2010, 11:22 PM

Quote:

Originally Posted by slief

When your in the updater program there is an option to update the webpage. Its a seperate update from the main firmware update but done from the same utility. Just make sure that the firmware file points to the 4.02 update. The webpages for 4.02 are different from 4.01 and need to be updated when going to 4.02.

Yeah, I did an update of both the firmware and the webpage, both from the updater software...

still 404...

kenargo · 03/14/2010, 10:55 AM

Do you get prompted for credentials, then 404 or a 404 when you try to access the pages?

You mentioned that you changes UN/PW; did you reset the controller after doing this and did you change the UN/PW from the display or the web pages?

MJDiP · 03/14/2010, 11:58 AM

Quote:

Originally Posted by kenargo

Do you get prompted for credentials, then 404 or a 404 when you try to access the pages?

You mentioned that you changes UN/PW; did you reset the controller after doing this and did you change the UN/PW from the display or the web pages?

I get prompted and after I enter the info, the page then defaults to the 404
error screen - so it seems to recognize that I'm a valid user, but then it kicks out to the 404.

I haven't tried a new username/password combo - do you think I should try that? I'm still using the factory defaults...

RussM · 03/14/2010, 12:24 PM

Just for S&G... try putting in bad credentials... you should get a 401 instead of a 404.

MJDiP · 03/14/2010, 03:23 PM

Quote:

Originally Posted by RussM

Just for S&G... try putting in bad credentials... you should get a 401 instead of a 404.

I just tried this and the username and password dialog box just kept popping up with the fields blank...

RussM · 03/14/2010, 03:34 PM

Quote:

Originally Posted by MJDiP

I just tried this and the username and password dialog box just kept popping up with the fields blank...

Same thing... failed authentication... the specific behavior depends on the browser in use.

So, that tells us that it is not a problem with username & password.

The other few times I've heard of the symptoms you have, reloading the web pages onto the controller resolved the problem.

RussM · 03/14/2010, 03:44 PM

OK... let's see if anything is working w/ the Apex web server... try these URLs.

http://apex/cgi-bin/status.xml
http://apex/datalog.sht
http://apex/netsetup.sht

MJDiP · 03/14/2010, 04:07 PM

Quote:

Originally Posted by RussM

OK... let's see if anything is working w/ the Apex web server... try these URLs.

http://apex/cgi-bin/status.xml

Interesteing... I get a page of text that says:

"apex AC4:04008 03/14/2010 13:04:20 03/13/2010 15:24:17 03/13/2010 15:24:58 Temp 81.2 pH 7.96 ORP 699 Amp_3 02.2 VarSpd1_I1 PF1 VarSpd2_I2 PF2 VarSpd3_I3 PF3 VarSpd4_I4 PF4 SndAlm_I6 AOF SndWrn_I7 AOF EmailAlm_I5 AOF Light1_3_1 ON Light2_3_2 OFF Pump1_3_3 AON Pump2_3_4 AOF Heater_3_5 AOF Chiller_3_6 OFF CO2_3_7 ON Ozone_3_8 AOF"

So it looks like something is happening...

Quote:

http://apex/datalog.sht
http://apex/netsetup.sht

These two pages yield the 404 error.

RussM · 03/14/2010, 04:19 PM

Ah ha! The status.xml is generated on-the-fly by the firmware. The other two are static files uploaded by the web page update process. This problem still "feels" like missing or corrupted files.

In the folder where you extracted the 4.02 firmware zipfile, there should be a subfolder called 'www'. There should be a total of 41 files in there.

If that all looks OK, please update the web pages again, and post the output shown in the Flash Utility's log panel.

MJDiP · 03/14/2010, 04:22 PM

Bingo... i just re-uploaded again and the pages are back...

Don't know why the first update didn't work.

THANKS for your help!

Matt

RussM · 03/14/2010, 04:24 PM

aquamanic · 03/14/2010, 07:35 PM

Russ is da Man!

Ask him something hard next time or he'll get a big head!

whodah · 04/02/2010, 12:11 AM

First hit on google for the term "neptune apex 404", solution spot on, thanks RussM!

whodah · 04/02/2010, 12:14 AM

Oh - I meant to add: FWIW, this was for a brand new out-of-the-box Apex. (In case that helps future searchers!)

Cantgrowdidly · 09/06/2010, 01:36 PM

This fixed my problem too. I just skipped right to the update web pages. Thanks a ton.

vbsaltydog · 10/28/2011, 09:04 PM

Fast, proper solution.

Thanks

one4gatr · 10/29/2011, 09:19 AM

Quote:

Originally Posted by vbsaltydog

Fast, proper solution.

Thanks

Wished this worked for me. Having same issue but cant update web pages. Keep getting error of:

"The underlying connection was closed: An unexpected error occurred on a receive."

Russ... you tried to help me with this before. Any new thoughts? Also above you referenced 41 files in 4.02v how many should I have for 4.11v?

Thanks,

Mark

03/13/2010, 02:09 PM	#1
MJDiP Registered Member Join Date: Mar 2006 Location: Atlanta, GA (Buckhead) Posts: 175	Apex Web Page "404 Not Found" Error I just recently got my new Apex up and running and I was able to view the web pages soon after. Somewhere along the line I started getting a 404 Not Found error and I can't fix it. This happens right after I enter the username and password, so my computer is able to access the Apex server, but it can't find the index page. Does anyone know why this is happening or how I can fix it? - I have already tried to reset the unit back to factory defaults, but that didn't fix the problem. Thanks!

03/13/2010, 02:56 PM	#2
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	Try running the uploader and re-upload the web pages. __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

03/13/2010, 09:31 PM	#7
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818	Re: Apex Web Page "404 Not Found" Error Did you re-upload the web pages? Sent from my iPhone using Tapatalk

03/13/2010, 10:53 PM	#8
slief RC Sponsor Join Date: Sep 2009 Posts: 14,173	When your in the updater program there is an option to update the webpage. Its a seperate update from the main firmware update but done from the same utility. Just make sure that the firmware file points to the 4.02 update. The webpages for 4.02 are different from 4.01 and need to be updated when going to 4.02. __________________ Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476

03/14/2010, 10:55 AM	#10
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	Do you get prompted for credentials, then 404 or a 404 when you try to access the pages? You mentioned that you changes UN/PW; did you reset the controller after doing this and did you change the UN/PW from the display or the web pages? __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

03/13/2010, 05:17 PM	#3
schwaggs Registered Member Join Date: Mar 2002 Location: Atlanta Posts: 976	Are you accessing it using the host name or the IP address? I have seen this when I use the host name on a network not using DHCP. Try the IP address.

03/14/2010, 12:24 PM	#12
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818	Just for S&G... try putting in bad credentials... you should get a 401 instead of a 404.

03/14/2010, 03:44 PM	#15
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818	OK... let's see if anything is working w/ the Apex web server... try these URLs. http://apex/cgi-bin/status.xml http://apex/datalog.sht http://apex/netsetup.sht

03/14/2010, 04:19 PM	#17
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818	Ah ha! The status.xml is generated on-the-fly by the firmware. The other two are static files uploaded by the web page update process. This problem still "feels" like missing or corrupted files. In the folder where you extracted the 4.02 firmware zipfile, there should be a subfolder called 'www'. There should be a total of 41 files in there. If that all looks OK, please update the web pages again, and post the output shown in the Flash Utility's log panel. Last edited by RussM; 03/14/2010 at 04:25 PM.

03/14/2010, 04:22 PM	#18
MJDiP Registered Member Join Date: Mar 2006 Location: Atlanta, GA (Buckhead) Posts: 175	Bingo... i just re-uploaded again and the pages are back... Don't know why the first update didn't work. THANKS for your help! Matt

03/14/2010, 04:24 PM	#19
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818

03/14/2010, 07:35 PM	#20
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	Russ is da Man! Ask him something hard next time or he'll get a big head! __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

04/02/2010, 12:11 AM	#21
whodah Who Dah? Join Date: Feb 2003 Location: fresno, ca, usa, earth! Posts: 1,185	First hit on google for the term "neptune apex 404", solution spot on, thanks RussM! __________________ "What's in a name? That which we call a rose by any other word would smell as sweet." Current Tank Info: oodles. they change too often to list :o)

04/02/2010, 12:14 AM	#22
whodah Who Dah? Join Date: Feb 2003 Location: fresno, ca, usa, earth! Posts: 1,185	Oh - I meant to add: FWIW, this was for a brand new out-of-the-box Apex. (In case that helps future searchers!) __________________ "What's in a name? That which we call a rose by any other word would smell as sweet." Current Tank Info: oodles. they change too often to list :o)

09/06/2010, 01:36 PM	#23
Cantgrowdidly Registered Member Join Date: Mar 2010 Location: Milton FL Posts: 94	This fixed my problem too. I just skipped right to the update web pages. Thanks a ton.

10/28/2011, 09:04 PM	#24
vbsaltydog Registered Member Join Date: Oct 2007 Location: Melbourne Beach, FL. Posts: 603	Fast, proper solution. Thanks