Light setting not saving

stefannie · 09/15/2014, 07:53 PM

I just set up my (3) Gen3 pros yesterday, but every time from the app and the computer I set my colors and times it never saves like it "says".. help

Alex Y EcoTech · 09/16/2014, 06:27 AM

Stafannie,

When accessing ESL via the web are you using Google Chrome as your browser, and you're selecting the "Save" button at the bottom left side of the screen? If so, I would recommend contacting us directly to discuss the problem.

stefannie · 09/16/2014, 10:00 PM

Yes I just tried chrome (was using Firefox) and yes I hit save. Now it's "offline".. I've reset the box but it continue searching. .

Alex Y EcoTech · 09/17/2014, 06:26 AM

Quote:

Originally Posted by stefannie

Yes I just tried chrome (was using Firefox) and yes I hit save. Now it's "offline".. I've reset the box but it continue searching. .

I would recommend calling in if you continue to have issues.

stefannie · 11/01/2014, 10:39 AM

What's the number top call I continue top have problems from the app (never making progress and saving) or my computer (always offline or some kind of error in the yellow box top right)

When I unplug the lights and start over yes it works but I've done that numerous times since my last post..

Kaman8 · 11/01/2014, 11:02 AM

I have the same problem as you today the whole day already. It's making me very frustrating.

stefannie · 11/03/2014, 01:12 AM

Oh good I'm glad it's not just me (not that I'm glad your having problems lol but a bit of relief)

Alex Y EcoTech · 11/03/2014, 06:27 AM

Quote:

Originally Posted by stefannie

Oh good I'm glad it's not just me (not that I'm glad your having problems lol but a bit of relief)

1-800-785-0338 Ext. 2

09/15/2014, 07:53 PM	#1
stefannie Registered Member Join Date: Jul 2014 Posts: 32	Light setting not saving I just set up my (3) Gen3 pros yesterday, but every time from the app and the computer I set my colors and times it never saves like it "says".. help

09/16/2014, 06:27 AM	#2
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	Stafannie, When accessing ESL via the web are you using Google Chrome as your browser, and you're selecting the "Save" button at the bottom left side of the screen? If so, I would recommend contacting us directly to discuss the problem. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

11/01/2014, 11:02 AM	#6
Kaman8 Registered Member Join Date: Dec 2013 Location: Hong Kong Posts: 1,686	I have the same problem as you today the whole day already. It's making me very frustrating. __________________ Current tank : 60 gallon rimless , 29 gallon sump , 2x Radion xr15w Pro , MP10 and MP40 Quietdrive , Bubble Magus Curve 7 , Eheim Compact+3000 return pump , sps dominant Gratiana

09/16/2014, 10:00 PM	#3
stefannie Registered Member Join Date: Jul 2014 Posts: 32	Yes I just tried chrome (was using Firefox) and yes I hit save. Now it's "offline".. I've reset the box but it continue searching. .

11/01/2014, 10:39 AM	#5
stefannie Registered Member Join Date: Jul 2014 Posts: 32	What's the number top call I continue top have problems from the app (never making progress and saving) or my computer (always offline or some kind of error in the yellow box top right) When I unplug the lights and start over yes it works but I've done that numerous times since my last post..

11/03/2014, 01:12 AM	#7
stefannie Registered Member Join Date: Jul 2014 Posts: 32	Oh good I'm glad it's not just me (not that I'm glad your having problems lol but a bit of relief)