|
11/17/2017, 08:24 PM | #1 |
Registered Member
Join Date: May 2000
Location: Union, Ohio, USA
Posts: 6,590
|
Abyzz Help
So I have an abyzz A200 on my closed loop, just got it the other day and realized I plumbed it wrong. I hard plumbed it and the vibration is making alot of noise. I would like to get another pump head and adapters. I called the US Number, email them, facebook messaged them, and even found an old thread on here naming a guy to PM so I did. I have received zero response. This sucks and I hope I never have any real problems with the pump or I am screwed I guess.
Anyone know how to get a response?
__________________
I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops. Last edited by marinelife; 11/17/2017 at 09:00 PM. |
11/18/2017, 08:45 AM | #2 |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
Guess that 10 year warranty is worthless. All I know for sure is Scott from Royal Exclusiv will respond to you promptly and resolve your issues like one would expect with such a high dollar purchase
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
11/18/2017, 09:09 AM | #3 |
In Memoriam
Join Date: Jun 2014
Posts: 664
|
how much did you pay for the pump?
|
11/18/2017, 10:05 AM | #4 |
Registered Member
Join Date: Nov 2002
Location: Miller Place, NY
Posts: 7,206
|
__________________
250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps. |
11/18/2017, 11:54 AM | #5 |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
11/18/2017, 11:54 AM | #6 | |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
Quote:
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
|
11/18/2017, 12:35 PM | #7 |
Registered Member
Join Date: Jan 2007
Location: menifee So cal
Posts: 11,042
|
Sorry Coralvue now handles everything on the Abyzz pump not, Jeff Macare
|
11/18/2017, 12:52 PM | #8 |
Registered Member
Join Date: Sep 2007
Posts: 1,867
|
Need to contact CoralVue
|
11/18/2017, 02:33 PM | #9 |
Registered Member
Join Date: Nov 2002
Location: Miller Place, NY
Posts: 7,206
|
When did that happen??
Saw Jeff @ MACNA, he even spoke for them.
__________________
250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps. |
11/18/2017, 02:35 PM | #10 | ||
RC Sponsor
Join Date: Sep 2009
Posts: 14,173
|
Quote:
Quote:
https://www.facebook.com/abyzz.ameri...22770657875955
__________________
Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476 |
||
11/18/2017, 04:11 PM | #11 | |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
Quote:
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
|
11/18/2017, 06:45 PM | #12 |
Registered Member
Join Date: May 2000
Location: Union, Ohio, USA
Posts: 6,590
|
Yep ordered the RD3 today from Premium Aquatics and they are helping me get the new pump head for the Abyzz so I can replumb it in a way that vibrations will not be heard.
Wish I would have known to contact Coralvue, their website does not offer it as an option when submitting a ticket. Hopefully, once I get the Abyzz hooked up correctly I will not have issues, Paying $1600+ for a pump and not getting support sucks. Makes me regret the purchase but in reality, it should last many many years so I should not have to worry. P.S. the Abyzz is on sale at Premium right now for less than I paid for mine .
__________________
I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops. |
11/18/2017, 11:32 PM | #13 | |
Registered Member
Join Date: Apr 2002
Location: Orange, CA
Posts: 9,666
|
Quote:
__________________
Greg Carroll I will be at REEF-A-PALOOZA! SPS = Stability Promotes Success Be wary of advice coming from those who will not show you the fruits of their success! Current Tank Info: building: 250g AGE Euro tank, Abyzz A200, Vertex Supra-G filtration, Ecotech Radion Pro LEDs, ... |
|
11/19/2017, 09:50 AM | #14 |
Registered Member
Join Date: Sep 2007
Posts: 1,867
|
|
11/19/2017, 11:01 AM | #15 |
Registered Member
Join Date: May 2000
Location: Union, Ohio, USA
Posts: 6,590
|
The main reason I went with RD3 as my second pump is support. When you look at the pumps they are not that different. The extra warranty from Abyzz is only good if you get the registration in on time.
I went with an Abyzz because at the time the warranty pulled me in. I starting thinking I wanted a second pump and was looking at another Abyzz but once I started trying to ask questions from Abyzzand hit a dead end. I turned to dmorty217 and said he has used Royals support and they are awesome. Since I was having so much trouble with the Abyzz support Royal got my business. plan and simple. You support your customers you get their business. I really should return the Abyzz but I feel its a strong solid pump and now knowing Coralvue is the support group, I think I can live with using the pump.
__________________
I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops. |
11/19/2017, 12:12 PM | #16 |
Registered Member
Join Date: Apr 2002
Location: Orange, CA
Posts: 9,666
|
Abyzz Help
From what I read, you were not having problems with support, just not looking in the right place. Not your fault admittedly but none the less. Even if you talked to the place where you purchased the pump they would have told you there was a new distributor.
I would still like to know how the RD3 is better in every way!
__________________
Greg Carroll I will be at REEF-A-PALOOZA! SPS = Stability Promotes Success Be wary of advice coming from those who will not show you the fruits of their success! Current Tank Info: building: 250g AGE Euro tank, Abyzz A200, Vertex Supra-G filtration, Ecotech Radion Pro LEDs, ... Last edited by gcarroll; 11/19/2017 at 12:37 PM. |
11/19/2017, 03:19 PM | #17 |
RC Sponsor
Join Date: Sep 2004
Posts: 1,256
|
|
11/19/2017, 05:19 PM | #18 |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
This. Just because something has a 10 year warranty doesn't make it automatically better.
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
11/20/2017, 01:54 PM | #19 |
Registered Member
Join Date: May 2000
Location: Union, Ohio, USA
Posts: 6,590
|
I spoke with CoralVue this today. They are handling sales and support now. They are getting me the parts I need and I feel good knowing they are handling everything now.
Give me a year or 2 and I will give you a comparison of both pumps.
__________________
I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops. |
11/20/2017, 03:29 PM | #20 |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
11/20/2017, 03:33 PM | #21 | |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
|
Quote:
__________________
Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
|
11/20/2017, 03:59 PM | #22 |
Registered Member
Join Date: May 2000
Location: Union, Ohio, USA
Posts: 6,590
|
why would they need their own full-time support when the pumps are not going to break
outsourcing makes more sense.
__________________
I'm a SaltGeek are You? All LED since 2010. Current Tank Info: 375 Gallon Reef with siporax, all LED lighting, and Red Dragon 3 and Abyzz A200 on 2 closed loops. |
11/20/2017, 05:18 PM | #23 |
professional snow flake
Join Date: Jan 2005
Location: Riverside, Cali
Posts: 5,962
|
really I don't want to start a war on this but I have a client whos tank has all Bubble king stuff on it including the media reactors. he has gone thru one or two protein skimmer controller pumps and recently had to buy a new rd3 pump as his controller went out on that and it was the timing of the hurricane. still has to send it to Scott to repair and has been dragging on this as the problem was fixed by throwing more money at his tank.
I think both the RD3 and Abyzz pumps are great products. no one is perfect both of these products have there own niche I just don't see one being better then the other.
__________________
Richard Current Tank Info: 450 gallon peninsula tank 72*48*30 filled with a bunch of frags and trying to grow them out. |
11/20/2017, 05:27 PM | #24 |
Registered Member
Join Date: Apr 2002
Location: Orange, CA
Posts: 9,666
|
Had you replied, I would have replied. I like Klaus, and have no interest in picking apart his claims.
__________________
Greg Carroll I will be at REEF-A-PALOOZA! SPS = Stability Promotes Success Be wary of advice coming from those who will not show you the fruits of their success! Current Tank Info: building: 250g AGE Euro tank, Abyzz A200, Vertex Supra-G filtration, Ecotech Radion Pro LEDs, ... |
11/20/2017, 05:41 PM | #25 | |
RC Sponsor
Join Date: Sep 2009
Posts: 14,173
|
Quote:
__________________
Director Customer Support Royal Exclusiv USA For All Royal Exclusiv & Bubble King questions please refer to our Sponsor forum: http://www.reefcentral.com/forums/fo...play.php?f=745 Current Tank Info: 480G display mixed reef, 90G sump, 90G refugium, 60G display refugium. Check out my build thread: http://www.reefcentral.com/forums/showthread.php?t=1783476 |
|
|
|