Vertex Support???

Jimbo327 · 09/13/2017, 12:11 AM

Does Vertex have support for their skimmer products? I have an Vertex Omega 150 skimmer that the pump/impeller that does not work. I took the pump apart, and saw some strange white marks on the impeller. These white marks look to be higher than the surrounding red shaft, and I felt gouging in the pump shaft housing. Not sure if this is a shaft defect. I did a search online, and found some old post that had a few contacts to get some help. Jen@Proline and adam@vertextechnologies.net, emailed both of them with photo. So far, no response. Not a good start. Maybe outdated contacts.

I also don't see Vertex as a forum sponsor, and do have a dedicated sub-forum. I'm quite surprised by that.

Is there another current contact from Vertex? I'm also looking for 2 little rubber feet that is on the bottom of the skimmer, mine are missing...would like to buy replacement.

sonoma2nv · 09/13/2017, 12:37 AM

Adam Schoenfeld
Sales Representative/
Warranty and Tech Support services

Vertex Technologies, Inc.
5445 Oceanus Drive Suite 107
Huntington Beach, CA 92649
Adam@vertextechnologies.net
Direct: 714-274-6544
Main: (714) 274-6550 Ext: 6544
Toll Free (844) 254-1776
Fax: (714) 890-7240

He is quick to reply give him a day to respond or call him.

Vinny Kreyling · 09/13/2017, 08:12 AM

https://www.amazon.com/Isolate-Sorbo...r+bumper&psc=1

09/13/2017, 12:11 AM	#1
Jimbo327 Registered Member Join Date: May 2002 Location: Los Angeles, CA Posts: 2,363	Vertex Support??? Does Vertex have support for their skimmer products? I have an Vertex Omega 150 skimmer that the pump/impeller that does not work. I took the pump apart, and saw some strange white marks on the impeller. These white marks look to be higher than the surrounding red shaft, and I felt gouging in the pump shaft housing. Not sure if this is a shaft defect. I did a search online, and found some old post that had a few contacts to get some help. Jen@Proline and adam@vertextechnologies.net, emailed both of them with photo. So far, no response. Not a good start. Maybe outdated contacts. I also don't see Vertex as a forum sponsor, and do have a dedicated sub-forum. I'm quite surprised by that. Is there another current contact from Vertex? I'm also looking for 2 little rubber feet that is on the bottom of the skimmer, mine are missing...would like to buy replacement. __________________ "If sometimes you feel little, useless, offended or depressed or get that loser feeling, always remember that you were once the fastest and most victorious sperm out of hundreds of millions..." Current Tank Info: 6gal JBJ NanoCube, DIY LED Mod, 1/15 JBJ Chiller, Tunze Osmolator, Homemade Kalkwasser Chamber

09/13/2017, 08:12 AM	#3
Vinny Kreyling Registered Member Join Date: Nov 2002 Location: Miller Place, NY Posts: 7,206	https://www.amazon.com/Isolate-Sorbo...r+bumper&psc=1 __________________ 250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps.

09/13/2017, 12:37 AM	#2
sonoma2nv Registered Member Join Date: Jan 2006 Location: Richmond,VA Posts: 177	Adam Schoenfeld Sales Representative/ Warranty and Tech Support services Vertex Technologies, Inc. 5445 Oceanus Drive Suite 107 Huntington Beach, CA 92649 Adam@vertextechnologies.net Direct: 714-274-6544 Main: (714) 274-6550 Ext: 6544 Toll Free (844) 254-1776 Fax: (714) 890-7240 He is quick to reply give him a day to respond or call him.