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08/12/2018, 05:30 PM | #1 |
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Join Date: Mar 2006
Location: Fort Lauderdale Florida
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Vertex Fiasco with its cerebra controller
I bought the Cerebra Controller; it's still in the box as it was shipped since right after the Cerebra went downhill. I sent an email to Vertex asking if the company could help in any way those customers that trusted Vertex with its Cerebra Controller. I have not received any response which makes me wonder, why should I trust a company that leave its customers hanging with no support and/or response?
I like most of its products, and for what I heard they are well built; i.e., good quality and good performers. However, every day I see the big cerebra box in my room accumulating dust; I feel I should have trusted Neptune or GHL Profilux instead. Has anybody heard anything from Vertex in reference to the Cerebra users? Thank you.
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Reed Sea reefer 525XL Aquarium. Giesemann Futura S Led 4 Boards - 20 gallons Refugium. Current Tank Info: Red Sea Reefer 525XL |
08/12/2018, 06:19 PM | #2 |
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Location: San Jose, CA
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If you bought it and registered it you can get a replacement when version 2 is out. You have to fill out the forms and send in your serial numbers. If you read the forums at vertex this info was relayed out.
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08/12/2018, 06:37 PM | #3 |
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There is a Forum in Reef Central, where everybody seems to be waiting and waiting for news. The Cerebra v2 seems to be around the corner since last year. I contacted Vertex and no emails back.
I have been waiting for a long time for Vertex to provide some sort of response. I am not the only one disappointed with Vertex in reference to the Cerebra controller.
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Reed Sea reefer 525XL Aquarium. Giesemann Futura S Led 4 Boards - 20 gallons Refugium. Current Tank Info: Red Sea Reefer 525XL |
08/12/2018, 06:51 PM | #4 |
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I already registered. this is what I get when I try to read the Forum:
Sorry, you are not authorized to view this page. Please try logging in or logging in as different user Login or send a message to the admin I guess I can try to contact Vertex, but I already did with no avail.
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Reed Sea reefer 525XL Aquarium. Giesemann Futura S Led 4 Boards - 20 gallons Refugium. Current Tank Info: Red Sea Reefer 525XL |
08/12/2018, 06:55 PM | #5 |
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Vertex doesn't post here. You should check out the cerebra forum at vertex. Think it's cerebra.vertex.club.
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08/12/2018, 08:12 PM | #6 |
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Join Date: Mar 2006
Location: Fort Lauderdale Florida
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I already registered and I can log in but I cant reach anything without getting the message below.
Sorry, you are not authorized to view this page. Please try logging in or logging in as different user Login or send a message to the admin
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Reed Sea reefer 525XL Aquarium. Giesemann Futura S Led 4 Boards - 20 gallons Refugium. Current Tank Info: Red Sea Reefer 525XL |
08/12/2018, 08:23 PM | #7 |
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Join Date: Sep 2003
Location: San Jose, CA
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Seems like your account never activated. I know for a fact I could post there and I have already register my cerebra for replacement when it's release.
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08/13/2018, 06:29 AM | #8 |
In Memoriam
Join Date: Jun 2014
Posts: 664
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I think the mindstream and cerebera are coming out at the same time
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08/13/2018, 07:43 AM | #9 |
Bubbletrousing
Join Date: Feb 2006
Location: San Antonio, Texas
Posts: 1,872
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I sold the Cerebra and got me an Apex Fusion. Works like a charm. The Cerebra 1.0 was riddled with bugs.
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Waterbox Peninsula 5526 l Ecotech Radion XR30w G4 l Ecotech Vectra M1 l MP40QDW l Vertex Omega 180i l Tunze ATO l Apex Fusion l DOS l Trident l Ice Cap Scrubber |
08/13/2018, 11:54 AM | #10 |
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Join Date: Nov 2002
Location: Miller Place, NY
Posts: 7,206
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Vertex Rep. --- Adam -- 1-714-274-6550
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250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps. |
08/13/2018, 01:39 PM | #11 |
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Join Date: Mar 2006
Location: Fort Lauderdale Florida
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Thank you Vinny_Kreyling.
I spoke to a rep from Vertex. He was more than glad to help. As I said in my original post, I think Vertex is ahead of the competition in many of their products, and that's why I was so frustrated with the lack of response in reference to the Cerebra.
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Reed Sea reefer 525XL Aquarium. Giesemann Futura S Led 4 Boards - 20 gallons Refugium. Current Tank Info: Red Sea Reefer 525XL |
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