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07/12/2018, 02:37 PM | #1 |
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Osmolator Nano
Hello,
I've noticed lately that my at doest always top off. Float is cleaned. No reason why it should act like this. It's been working perfect for months but now is doing this. Any ideas?
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07/12/2018, 02:41 PM | #2 |
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Do you ever encounter having the pump pulsing? This would mean it is timing out. What size tank is it on?
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
07/12/2018, 02:44 PM | #3 | |
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07/12/2018, 02:55 PM | #4 |
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Was the timer ever changed to the longer timer? With the warmer weather and increased evaporation it may have worked on the short timer from the factory until recently. The safety on these is a timer and it has 2 settings.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
07/12/2018, 02:58 PM | #5 | |
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07/12/2018, 03:05 PM | #6 |
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Also am I able to change the power adapter? I'm in the UK and mine has the two pin power adapter and I have to use a plug converter . I think it's a German power adapter. What should I buy to covert to the UK power adapter?
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07/12/2018, 03:16 PM | #7 |
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You could order the UK version of 5012.010 on Tunze.com by just selecting UK when you get on the website. The stock image is the German version but you get the one for your country.
The last possibilities would be: A) This unit was made before 201702 and has older software that needs to be updated or B) The pump is failing. Check the date code on the controller, it is six digits month and year on the silver tag. If you do ever encounter the pump pulsing, if you are using a fan, it is not impossible you are exceeding the evaporation it can handle.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
07/12/2018, 03:32 PM | #8 | |
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07/12/2018, 03:34 PM | #9 |
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I don't want to order another just wondered if I can just change the power supply to a UK 12 v?
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07/12/2018, 03:44 PM | #10 |
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The power supply would be unlikely to be exchanged unless it was bought in the UK and the wrong one was included, if it was ordered from mainland Europe, it would be considered a grey market product and it had the power supply that should have come with it.
201710 should have the latest software, I would look at how long it is pumping and if the pumping volume is greatly reduced.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
07/12/2018, 03:49 PM | #11 | |
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07/13/2018, 08:17 AM | #12 |
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I don't have any control or oversight on the EU market, this would be a tricky issue to me as the product would have come from Tunze Germany and not Tunze UK and this was Amazon doing this and not by your fault. I would contact Tunze UK or Tunze Germany.
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Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish |
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