First Blue Zoo Aquatics Purchase... Thoughts so far. - Page 2

BlueZooAquatics · 09/16/2016, 12:29 PM

Thank you so much for letting us know. Have you sent us an email regarding this issue? Emails are answered very quickly.

customerservice@bluezooaquatics.com

We would be more than happy to help you with this problem.

jmc1024 · 09/16/2016, 05:18 PM

Yes I was communicating with someone via email. I stated that I wasn't very happy with the policy and never heard back. That is when I decided to call. My order number is #742941. If anything can be done it would be much appreciated!.

BlueZooAquatics · 09/20/2016, 01:54 PM

Thank you for the information. We will look for your emails sent and respond accordingly. Take care.

jmc1024 · 09/29/2016, 07:37 AM

Thank you for your help in helping me speak with customer service. However a lot of back and forth I was told that there is nothing else they can do. Very disappointed.

onebberr · 10/11/2016, 07:55 AM

just my 2 cents, Ordered a Hawaiian Dragon moray and it arrived in Cleveland right on time and in pristine condition. Will definitely give them my future business. A little pricey but worth it IMO.

BlueZooAquatics · 10/11/2016, 12:57 PM

Thank you so much for the update. We are very happy to hear your eel made it to you in great condition. Enjoy it!

HaroldT · 11/07/2016, 10:48 PM

I've ordered a few times from Blue Zoo and I've always been pleased with their livestock. Greg has been especially helpful to me.

BlueZooAquatics · 11/23/2016, 04:00 PM

We will pass your comments onto Greg. He loves hearing about happy customers.

Remember, if you ever need help with an aquarium issue, call Greg. He is fantastic at helping people solve problems.

Barnaby85 · 12/20/2016, 11:17 PM

Ordered a variety of fish, inverts, and corals for the first time during BZA's Black Friday sale. I was extremely pleased with the service, delivery and level of professionalism.

Unfortunately, I did have a little royal urchin arrive DOA -- and although sad, this was sorted out in an extremely stress-free manner and credit was issued. Highly recommended.

VoiceInTheDeser · 01/04/2017, 03:47 PM

Just thought I'd pop in. Just did my first order from them and was impressed with the packing/acclimation guide/kit and the fish.

bnumair · 01/06/2017, 02:20 PM

i have ordered many times in past from them. but on 1/4/17 i received my order i placed over the weekend. packing/box and bags were impressive just as always. but the problem was that they placed 3 heat pads in the box and they were cold to touch once i opened. below freezing temps took its toll, most fish seemed halfway dead. 2 fish were dead before acclimation can be finished and many other died over time and some i cant find anymore (2 days later) i emailed and called BZA. emailed response came back very shortly stating credit will be applied within 7-10 days but how much not sure. so i called BZA and person that took my call was we need pics. well i sent 4 pics already and some i cant find so i dont know how to take pics of them but anyways instead to realizing that their faulty heat pads caused half the shipment to be dead they want to hassle you to find dead 1" fish that is in a 300 gal tank with LR and corals etc basically no help at all.

indyjaco · 01/07/2017, 10:43 AM

Received a shipment today and it was -1 last night here. Four heat packs used and all the fish and shrimp were alive and packaged very well.

My last LA order had 2 DOAs.

BlueZooAquatics · 01/24/2017, 04:28 PM

Thank you for the comments Jacob. We do hope you enjoy your new friends.

12/20/2016, 11:17 PM	#34
Barnaby85 Registered Member Join Date: Aug 2016 Posts: 1	Positive first experience Ordered a variety of fish, inverts, and corals for the first time during BZA's Black Friday sale. I was extremely pleased with the service, delivery and level of professionalism. Unfortunately, I did have a little royal urchin arrive DOA -- and although sad, this was sorted out in an extremely stress-free manner and credit was issued. Highly recommended.

01/04/2017, 03:47 PM	#35
VoiceInTheDeser Registered Member Join Date: Feb 2011 Location: Mesa, AZ Posts: 286	Just thought I'd pop in. Just did my first order from them and was impressed with the packing/acclimation guide/kit and the fish. __________________ When I registered my name, I typed "Voiceinthedesert." I didn't notice the character limit cut me off at the r. Now I walk around with this silly name... Current Tank Info: 120 LPS

01/06/2017, 02:20 PM	#36
bnumair Dr. Reef at ur service Join Date: May 2009 Location: Tulsa, Ok, USA Posts: 7,751 Blog Entries: 15	i have ordered many times in past from them. but on 1/4/17 i received my order i placed over the weekend. packing/box and bags were impressive just as always. but the problem was that they placed 3 heat pads in the box and they were cold to touch once i opened. below freezing temps took its toll, most fish seemed halfway dead. 2 fish were dead before acclimation can be finished and many other died over time and some i cant find anymore (2 days later) i emailed and called BZA. emailed response came back very shortly stating credit will be applied within 7-10 days but how much not sure. so i called BZA and person that took my call was we need pics. well i sent 4 pics already and some i cant find so i dont know how to take pics of them but anyways instead to realizing that their faulty heat pads caused half the shipment to be dead they want to hassle you to find dead 1" fish that is in a 300 gal tank with LR and corals etc basically no help at all. __________________ Water Quality: NO3 0,Phos 0,Cal 440,Alk 7.5,Mag 1300 "Reef Fast, You Crash, Reef Slow, You Pass" Mike's Reef 3:16 Current Tank Info: 350g DT,95g sump, 50g Frag tank, 4800gph return 4x Sea swirls. 6x AI Vega Color. 200# Pukani rock, dual recirculating skimmer, Biopellet, GFO Carbon rx's, Cal rx. Closed loop. 1.5hp chiller, genesis renew. Apex & RKE

01/07/2017, 10:43 AM	#37
indyjaco Registered Member Join Date: Dec 2011 Location: Indianapolis Posts: 726	Received a shipment today and it was -1 last night here. Four heat packs used and all the fish and shrimp were alive and packaged very well. My last LA order had 2 DOAs. __________________ Jacob SCA 120G RB 48 V2

09/16/2016, 12:29 PM	#26
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	Thank you so much for letting us know. Have you sent us an email regarding this issue? Emails are answered very quickly. customerservice@bluezooaquatics.com We would be more than happy to help you with this problem.

09/16/2016, 05:18 PM	#27
jmc1024 Registered Member Join Date: Jan 2016 Posts: 87	Yes I was communicating with someone via email. I stated that I wasn't very happy with the policy and never heard back. That is when I decided to call. My order number is #742941. If anything can be done it would be much appreciated!.

09/20/2016, 01:54 PM	#28
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	Thank you for the information. We will look for your emails sent and respond accordingly. Take care.

09/29/2016, 07:37 AM	#29
jmc1024 Registered Member Join Date: Jan 2016 Posts: 87	Thank you for your help in helping me speak with customer service. However a lot of back and forth I was told that there is nothing else they can do. Very disappointed.

10/11/2016, 07:55 AM	#30
onebberr Registered Member Join Date: Apr 2016 Location: Cleveland OH Posts: 13	just my 2 cents, Ordered a Hawaiian Dragon moray and it arrived in Cleveland right on time and in pristine condition. Will definitely give them my future business. A little pricey but worth it IMO.

10/11/2016, 12:57 PM	#31
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	Thank you so much for the update. We are very happy to hear your eel made it to you in great condition. Enjoy it!

11/07/2016, 10:48 PM	#32
HaroldT Registered Member Join Date: Aug 2003 Location: Fresno, California Posts: 582	I've ordered a few times from Blue Zoo and I've always been pleased with their livestock. Greg has been especially helpful to me.

11/23/2016, 04:00 PM	#33
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	We will pass your comments onto Greg. He loves hearing about happy customers. Remember, if you ever need help with an aquarium issue, call Greg. He is fantastic at helping people solve problems.

01/24/2017, 04:28 PM	#38
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	Thank you for the comments Jacob. We do hope you enjoy your new friends.