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Unread 06/12/2017, 11:12 AM   #1
Roggio
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Join Date: Oct 2011
Posts: 137
Just finished paying $20 shipping an item under warranty back

Just wanted to thank you guys, after receiving automated emails of instructions to pass me off for service and waiting a over week to hear from you it turns out I had to pay to send your faulty item back.

I'm disabled right now, I had major surgery on an injury from the military. This made a trip to the store extra difficult. All of your competitors just send a replacement part and a box. Your receptionist told me you do this because, "we don't know if you dropped it in the water or whatnot." Never mind that I don't have this essential component of my reef that keeps my pets safe for however long.

It's like you don't even care about customer service.


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Current Setup: 150 reef and 250 Lagoon tied into 170 gallon sump/fuge with emphasis on biological filtration.
http://www.reefcentral.com/forums/showthread.php?t=2639608
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Unread 06/12/2017, 01:36 PM   #2
wmo168
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Join Date: Aug 2008
Location: South Florida
Posts: 262
What item you are having issue?


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Unread 06/12/2017, 07:25 PM   #3
Roggio
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Posts: 137
The energybar 8-32. It took two service calls to figure out what was going on.


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Current Setup: 150 reef and 250 Lagoon tied into 170 gallon sump/fuge with emphasis on biological filtration.
http://www.reefcentral.com/forums/showthread.php?t=2639608
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