apex firmware update locked up

jjohn3845 · 08/12/2012, 07:18 PM

Hi everyone
My att 2wire went out, ATT changed it today. After I got my apex working I figured I should update it since there is a mac updater now and I was running 4.04 . I downloaded the new firmware, found my apex and clicked update it got to 3% and bam locked up. and I can't get nothing no display can't log on. Failed unlock attempt is the message I get getting.

Help any info?

RussM · 08/12/2012, 08:01 PM

Is the Apex connected to the router by cable, or is there a wireless adapter in the path?

What is the color of the Apex Status LED? I'm guessing it is lit orange.

jjohn3845 · 08/12/2012, 08:16 PM

yes apex is hard wired. And the light is flashing light is orange.
thanks

jjohn3845 · 08/12/2012, 08:17 PM

oops quess I need to preview posts.

bazineta · 08/12/2012, 08:31 PM

Start the updater, wait for it to start attempting to contact the Apex, then depower and repower the Apex. That'll typically correct it.

jjohn3845 · 08/12/2012, 08:51 PM

I clicked, update firmware from the apex flash site then unplugged the power bar due to no display. and no luck

jjohn3845 · 08/12/2012, 09:23 PM

It looks like Apex Flash can't log on to the controller Controller connect failed is the 4th line of the script. The first time I tried updating it asked me for a password maybe I put the wrong one in? It hasn't asked for one since the first attempt

bazineta · 08/12/2012, 09:59 PM

It'll remember the password, so that's probably not a concern. The Mac updater is in my limited experience pretty good about being able to recover from unexpected issues (well, or expected ones....don't try to update over wireless, my friends...) via the "repower the Apex while the updater is trying to contact it" deal. If after a few attempts at that there's no recovery, then you should definitely drop a note to support@neptunesys.com.

jjohn3845 · 08/13/2012, 06:24 PM

I talked to curt at apex. plugged my mac into my router then rebooted apex and before i got back to my office it had updated and everything was happy. Thanks Curt

08/12/2012, 07:18 PM	#1
jjohn3845 Registered Member Join Date: Sep 2007 Location: Indy Posts: 68	apex firmware update locked up Hi everyone My att 2wire went out, ATT changed it today. After I got my apex working I figured I should update it since there is a mac updater now and I was running 4.04 . I downloaded the new firmware, found my apex and clicked update it got to 3% and bam locked up. and I can't get nothing no display can't log on. Failed unlock attempt is the message I get getting. Help any info?

08/12/2012, 08:01 PM	#2
RussM Registered Member Join Date: Jan 2007 Location: El Cajon, CA Posts: 7,818	Is the Apex connected to the router by cable, or is there a wireless adapter in the path? What is the color of the Apex Status LED? I'm guessing it is lit orange.

08/12/2012, 08:16 PM	#3
jjohn3845 Registered Member Join Date: Sep 2007 Location: Indy Posts: 68	yes apex is hard wired. And the light is flashing light is orange. thanks

08/12/2012, 08:17 PM	#4
jjohn3845 Registered Member Join Date: Sep 2007 Location: Indy Posts: 68	oops quess I need to preview posts.

08/12/2012, 08:31 PM	#5
bazineta Registered Member Join Date: Jun 2010 Location: San Jose, CA, USA Posts: 458	Start the updater, wait for it to start attempting to contact the Apex, then depower and repower the Apex. That'll typically correct it.

08/12/2012, 08:51 PM	#6
jjohn3845 Registered Member Join Date: Sep 2007 Location: Indy Posts: 68	I clicked, update firmware from the apex flash site then unplugged the power bar due to no display. and no luck

08/12/2012, 09:23 PM	#7
jjohn3845 Registered Member Join Date: Sep 2007 Location: Indy Posts: 68	It looks like Apex Flash can't log on to the controller Controller connect failed is the 4th line of the script. The first time I tried updating it asked me for a password maybe I put the wrong one in? It hasn't asked for one since the first attempt

08/12/2012, 09:59 PM	#8
bazineta Registered Member Join Date: Jun 2010 Location: San Jose, CA, USA Posts: 458	It'll remember the password, so that's probably not a concern. The Mac updater is in my limited experience pretty good about being able to recover from unexpected issues (well, or expected ones....don't try to update over wireless, my friends...) via the "repower the Apex while the updater is trying to contact it" deal. If after a few attempts at that there's no recovery, then you should definitely drop a note to support@neptunesys.com.

08/13/2012, 06:24 PM	#9
jjohn3845 Registered Member Join Date: Sep 2007 Location: Indy Posts: 68	I talked to curt at apex. plugged my mac into my router then rebooted apex and before i got back to my office it had updated and everything was happy. Thanks Curt