Tune 5017

DEFCLONE80 · 06/15/2016, 07:56 PM

My water level too high alarm will not shut off. Water level is fine.

WiDataTech · 06/15/2016, 08:35 PM

Is your float stuck in a raised position? Short in a wire? Have you power cycled it? That's about the best I can come up with.

DEFCLONE80 · 06/15/2016, 09:53 PM

There is nothing wrong with the float and no luck unplugging it goes back to the alarm

rvitko · 06/16/2016, 08:15 AM

Possibilities, assuming the only light on is red too high.

1) The float is upside down.

2) The float was serviced (disassembled) and the bobber reinstalled upside down on the post which reverses the switching function.

3) The float or controller is being influenced by a magnetic field, it is a magnetic switch, if installed incorrectly in the magnet holder (wrong mount), a magnet is nearby, or the controller is receiving magnetic interference that could be a cause.

4) The float switch is broken, either broken wires, it is old and worn, or the magnet ring in the "bobber" is broken (visibly looks like a C instead of a washer). (This is very rare, I can count all the floats I have ever had to replace on my fingers)

DEFCLONE80 · 08/15/2016, 10:55 AM

Can I send this in? Would it be worth it or should I buy a new one?

rvitko · 08/15/2016, 11:36 AM

Do you know how old it is? If it is newer than 2011 I would definitely send it in as it is likely a simple issue we can repair, older than that and it is a tough call as the board was different and repair is more difficult and the cause could be damage to the board. I will say that even if I cannot fix it, I would discount a replacement so I think generally you will come out ahead by sending it in.

06/15/2016, 07:56 PM	#1
DEFCLONE80 Registered Member Join Date: Jul 2012 Location: ST. CHARLES, MI Posts: 67	Tune 5017 My water level too high alarm will not shut off. Water level is fine.

06/15/2016, 08:35 PM	#2
WiDataTech Registered Member Join Date: Jan 2016 Location: Wausau, Wi Posts: 136	Is your float stuck in a raised position? Short in a wire? Have you power cycled it? That's about the best I can come up with. __________________ Mark I enjoy long walks on the fairway. Current Tank Info: 28 gal cube with 2 O. clowns, 58 gal in the works.

06/16/2016, 08:15 AM	#4
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Possibilities, assuming the only light on is red too high. 1) The float is upside down. 2) The float was serviced (disassembled) and the bobber reinstalled upside down on the post which reverses the switching function. 3) The float or controller is being influenced by a magnetic field, it is a magnetic switch, if installed incorrectly in the magnet holder (wrong mount), a magnet is nearby, or the controller is receiving magnetic interference that could be a cause. 4) The float switch is broken, either broken wires, it is old and worn, or the magnet ring in the "bobber" is broken (visibly looks like a C instead of a washer). (This is very rare, I can count all the floats I have ever had to replace on my fingers) __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

08/15/2016, 11:36 AM	#6
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Do you know how old it is? If it is newer than 2011 I would definitely send it in as it is likely a simple issue we can repair, older than that and it is a tough call as the board was different and repair is more difficult and the cause could be damage to the board. I will say that even if I cannot fix it, I would discount a replacement so I think generally you will come out ahead by sending it in. __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

06/15/2016, 09:53 PM	#3
DEFCLONE80 Registered Member Join Date: Jul 2012 Location: ST. CHARLES, MI Posts: 67	There is nothing wrong with the float and no luck unplugging it goes back to the alarm

08/15/2016, 10:55 AM	#5
DEFCLONE80 Registered Member Join Date: Jul 2012 Location: ST. CHARLES, MI Posts: 67	Can I send this in? Would it be worth it or should I buy a new one?