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08/17/2016, 06:03 PM
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#1 |
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Registered Member
Join Date: Nov 2002
Posts: 1
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Vertex Libra Doser Broken Side Panels
Does anyone know how to order the side panels for a Vertex Libra Doser. I bought one over ebay and the side panels were broken in shipment. I attempted to contact Vertex directly but was not able to find a working email address. I also contacted the LFS who happens to stock the Vertex Libra and they told me to contact the factory. So far I'm not that impressed with Vertex from a customer service standpoint. Does anyone have a recommendation on how to get parts for the Libra Doser.
Thanks, |
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08/17/2016, 09:18 PM
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#2 |
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Registered Member
 
Join Date: Oct 2011
Location: Minneapolis, MN
Posts: 3,907
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You might try contacting Bulk Reef Supply or another one of Vertex's resellers in the US. I think they have a Facebook page as well that you could try
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~~~~~~~~~~~~~~~~~~~~~ 120 gallon, coast to coast overflow w/beananimal overflow. Waveline DC 10000 II return pump, 40 gal sump, Octopus XS200 skimmer, T5 lighting |
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08/17/2016, 10:00 PM
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#3 |
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Registered Member
Join Date: Dec 2015
Posts: 83
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Vertex Technologies, Inc.
5445 Oceanus Drive Suite 107 Huntington Beach, CA 92649 Adam@vertextechnologies.net Direct: 714-274-6544 Main: (714) 274-6550 Ext: 6544 Toll Free (844) 254-1776 Fax: (714) 890-7240 Sent from my iPhone using Tapatalk |
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08/18/2016, 07:03 AM
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#4 | |
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Registered Member
 
Join Date: Mar 2002
Location: Houma, LA
Posts: 4,743
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Quote:
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Mark Beware the light at the end of the tunnel. Sometimes it's a train. Current Tank Info: 120, LED, Bare Bottom, SPS/LPS |
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08/18/2016, 07:36 AM
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#5 |
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Registered Member
Join Date: Jun 2008
Location: Springfield, MA
Posts: 2,100
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Lmao. You order online to save a buck, then try to get the LFS to help you out. Priceless.
Sent from my SAMSUNG-SM-G890A using Tapatalk |
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08/18/2016, 09:18 AM
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#6 |
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Registered Member
Join Date: Oct 2011
Location: Minneapolis, MN
Posts: 3,907
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Yes - I definitely paused before suggesting he talk to BRS or a LFS, but I figured that would be a way for him to get a hold of a Vertex rep since his other attempts had been unsuccessful.
As an aside, that's exactly why I support my LFS (and BRS which is local for me) - even if they don't always have the best price, the support and other intangible benefits are worth spending a few extra dollars for.
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~~~~~~~~~~~~~~~~~~~~~ 120 gallon, coast to coast overflow w/beananimal overflow. Waveline DC 10000 II return pump, 40 gal sump, Octopus XS200 skimmer, T5 lighting |
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| Tags |
| libra, parts, vertex |
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