Thank you coralife!!!

bcb577 · 01/06/2018, 05:37 PM

I bought a brand new coralife biocube 14 about a year and a half ago and wwas really liking it until it developed an issue with tha same bulb blowing about every 2 months such got quite expensive.i sent an email to thier cs and was disappointed in thier response.they wanted to sell me a replacement hood for about $180.00.i then reminded them that I had the tank for a year and a half but only had the tank up for six months when it developed this problem. And that I didn’t appreciate them trying to make a profit off of my misfortune long story short they sent me a free hood not only that but it was the new led hood they gained me as a customer for life!!

eddiereefs · 01/07/2018, 11:37 PM

Nice! Pics or it didn't happen lol

DesertReefT4r · 01/15/2018, 02:23 PM

Nice. How is your tank liking the new leds,

bcb577 · 01/15/2018, 10:48 PM

Quote:

Originally Posted by DesertReefT4r

Nice. How is your tank liking the new leds,

So far the tank appears to love the new led lights I can’t believe how much more beautiful everything looks! Coralife really surprised me they now have a lifelong customer lol

Heavysledz · 01/17/2018, 02:04 PM

good hear.....great customer service after the sale is becoming harder and harder to find.

01/06/2018, 05:37 PM	#1
bcb577 Registered Member Join Date: Jan 2017 Location: Whitehall ohio Posts: 219	Thank you coralife!!! I bought a brand new coralife biocube 14 about a year and a half ago and wwas really liking it until it developed an issue with tha same bulb blowing about every 2 months such got quite expensive.i sent an email to thier cs and was disappointed in thier response.they wanted to sell me a replacement hood for about $180.00.i then reminded them that I had the tank for a year and a half but only had the tank up for six months when it developed this problem. And that I didn’t appreciate them trying to make a profit off of my misfortune long story short they sent me a free hood not only that but it was the new led hood they gained me as a customer for life!!

01/15/2018, 02:23 PM	#3
DesertReefT4r Registered Member Join Date: Sep 2015 Location: Mesa Az Posts: 771	Nice. How is your tank liking the new leds, __________________ Tank history 29g tropical ,55g cichlid tank, 20H softy reef, 29g mixed reef, 20H brackish goby & puffer tank, 55g mixed reef, 6g Nanocube softy lps reef, 40B sps reef, 75g sps reef, 75g sps reef in bu Current Tank Info: 75g sps reef build in the works.

01/07/2018, 11:37 PM	#2
eddiereefs Registered Member Join Date: Mar 2014 Posts: 575	Nice! Pics or it didn't happen lol

01/17/2018, 02:04 PM	#5
Heavysledz Registered Member Join Date: Jan 2018 Posts: 10	good hear.....great customer service after the sale is becoming harder and harder to find.