problem with swabbie?

looneytunes · 09/17/2011, 07:36 AM

Hi, I just received my order and I'm having a little problem with my swabbie. The lid doesn't fit right on my SRO 2000 int. The skimmer cup won't fit into the groove. It looks like it is off by a smidge. Is there anything that can be done.
thank you,
Christine

looneytunes · 09/17/2011, 04:50 PM

Just to update. Justin got back to me right away and i'm just waiting to see what we can do. BTW the magnets they use for some of the other products are very strong. People weren't kidding about watching your fingers

reefkeeps · 09/18/2011, 10:50 AM

That's the best part of buying from Avast, Justin's 'after the sale' service is one of the best I have seen.

yzquadracer · 09/22/2011, 05:53 PM

How did they solve the problem? I am about to order one for my SRO2000 and want to make sure it fits right

ctenophore · 09/22/2011, 06:23 PM

I found out (the hard way) that the SRO 2000 is just barely undersized for the 6" Swabbie. They're probably using 145mm OD acrylic tube which is non-standard. We're going to retrofit Christine's lid with the Swabbie motor housing, that way we know it will fit right.

looneytunes · 09/22/2011, 08:06 PM

What he said. Justin has been great and I would recommend them based on great customer service and the products are well made. I also got the locker, mr5's, and ato. Can't wait to try it all out.

yzquadracer · 09/22/2011, 09:05 PM

Ok I'm sorry I forgot I have an XP2000. I measured the lid and I think the 7" lid is the one for me?

09/17/2011, 07:36 AM	#1
looneytunes Registered Member Join Date: Feb 2011 Location: nj Posts: 224	problem with swabbie? Hi, I just received my order and I'm having a little problem with my swabbie. The lid doesn't fit right on my SRO 2000 int. The skimmer cup won't fit into the groove. It looks like it is off by a smidge. Is there anything that can be done. thank you, Christine

09/18/2011, 10:50 AM	#3
reefkeeps Registered Member Join Date: Jan 2005 Location: Alpharetta Ga Posts: 1,093	That's the best part of buying from Avast, Justin's 'after the sale' service is one of the best I have seen. __________________ What I do, I do very well, and what I don't do well, I don't do at all. Current Tank Info: 150 REEF

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09/17/2011, 04:50 PM	#2
looneytunes Registered Member Join Date: Feb 2011 Location: nj Posts: 224	Just to update. Justin got back to me right away and i'm just waiting to see what we can do. BTW the magnets they use for some of the other products are very strong. People weren't kidding about watching your fingers

09/22/2011, 05:53 PM	#4
yzquadracer Registered Member Join Date: Nov 2007 Location: New Baden, IL Posts: 71	How did they solve the problem? I am about to order one for my SRO2000 and want to make sure it fits right

09/22/2011, 06:23 PM	#5
ctenophore RC Sponsor Join Date: Oct 1999 Location: Rockville MD Posts: 707	I found out (the hard way) that the SRO 2000 is just barely undersized for the 6" Swabbie. They're probably using 145mm OD acrylic tube which is non-standard. We're going to retrofit Christine's lid with the Swabbie motor housing, that way we know it will fit right.

09/22/2011, 08:06 PM	#6
looneytunes Registered Member Join Date: Feb 2011 Location: nj Posts: 224	What he said. Justin has been great and I would recommend them based on great customer service and the products are well made. I also got the locker, mr5's, and ato. Can't wait to try it all out.

09/22/2011, 09:05 PM	#7
yzquadracer Registered Member Join Date: Nov 2007 Location: New Baden, IL Posts: 71	Ok I'm sorry I forgot I have an XP2000. I measured the lid and I think the 7" lid is the one for me?