|
11/15/2019, 05:38 PM | #1 |
Premium Member
Join Date: Jan 2007
Location: New Jersey
Posts: 3,646
|
Apex - Tank Losing Power
For the last several weeks, all outlets lose power to my tank for a few seconds then comes back on.
Sump - AWM and EB8 Tank - AI Hydra Lights, Tunze pumps, DC8 When this happens, my return pump shuts down, my lights turn off, and my Tunze pumps shut down. About 3 seconds later, everything powers back up. The sump (basement) and the tank (living room) are on 2 different circuits. No other lights in the house flicker. There were no programming changes in the past year or so. Are there any troubleshooting steps that I can follow? I cant seem to find a "System up time" in the menus. It almost seems like my AWM is rebooting but I can't get to the sump in the basement quick enough to catch it. |
11/15/2019, 06:20 PM | #2 |
Registered Member
Join Date: Nov 2008
Location: North Bay,Ontario, Canada
Posts: 222
|
I been having this issue for weeks also. For me it seems to happen at the end of the afternoon or early night and two or three time in a row within 5 minutes or so.
|
11/15/2019, 06:34 PM | #3 |
Registered Member
Join Date: Jul 2013
Posts: 1,426
|
Me too!
Sent from my iPhone using Tapatalk |
11/15/2019, 06:37 PM | #4 |
Registered Member
Join Date: Nov 2008
Location: North Bay,Ontario, Canada
Posts: 222
|
I just changed my network settings in the Apex for my new DNS servers IP address that might help, I will know in a day or two if this was my problem.
|
11/15/2019, 06:38 PM | #5 |
Registered Member
Join Date: Jul 2013
Posts: 1,426
|
My problem only happens on the top power bar and not the bottom
EB8. Think it’s a power bar issue. Sent from my iPhone using Tapatalk |
11/15/2019, 06:45 PM | #6 |
Premium Member
Join Date: Jan 2007
Location: New Jersey
Posts: 3,646
|
Keep us posted!
|
11/18/2019, 04:51 AM | #7 |
Registered Member
Join Date: Nov 2008
Location: North Bay,Ontario, Canada
Posts: 222
|
All weekend without a power cycle, looks to me it was my network settings.
|
11/18/2019, 07:38 PM | #8 |
Premium Member
Join Date: Jan 2007
Location: New Jersey
Posts: 3,646
|
Mine hasn't gone down since I posted this. I have a feeling that someone at Neptune read this and corrected something. There was a problem earlier in the year regarding servers and the Apex app losing connectivity causing this type of issue.
|
11/19/2019, 09:09 AM | #9 |
Registered Member
Join Date: Jul 2013
Posts: 1,426
|
Mine faulted Friday but not since. Sent from my iPhone using Tapatalk |
11/24/2019, 04:37 PM | #10 |
Registered Member
Join Date: Nov 2008
Location: North Bay,Ontario, Canada
Posts: 222
|
One week after changing my network settings and everything is working fine.
|
12/02/2019, 09:17 AM | #11 | |
Registered Member
Join Date: Aug 2013
Location: north bergen nj
Posts: 7
|
Quote:
|
|
12/08/2019, 06:22 PM | #12 |
Registered Member
Join Date: Jul 2011
Posts: 345
|
Had that program just updated apex and modules
Fixed Sent from my iPhone using Tapatalk |
12/08/2019, 11:34 PM | #13 |
Registered Member
Join Date: Apr 2014
Posts: 29
|
I have the same problem today.
Between 8 am to 12 pm today, I have ten occurrences of Powerbar lost power. Each time power is lost, apex email is: Status: ON Statement: If Power EB8_5 Off 001 Then ON Date: 2019-12-08 08:35:31 -0500 When it is back on, the email is Status: OFF Statement: Set OFF Date: 2019-12-08 08:35:57 -0500 Total I got 20 emails (time is different in each email). The ON and OFF emails showed the duration of power lost (it is between 14 and 26 seconds). Main house power is fine and no circuit breaker is tripped. I had the same problems in the past 3 months or so, but I simply ignored. I remember one time it occurred in front of my nose that the lights went dark for few seconds, and then bright again. (1) Does this mean my Powerbar is near its lifetime? Frankly all electronics do not last forever. My powerbar is about 5 years old. (2) Someone in this thread said about fixing network setting/IP address. I don't understand why Powerbar power-lost is related to network or IP settings. Can you explain? Btw, my apex is classic model and connected via wired network with static IP address. |
12/16/2019, 05:36 PM | #14 |
Registered Member
Join Date: Jul 2008
Location: New Jersey
Posts: 176
|
Its funny I just saw this post. I bought my wife a nano tank last week and hooked it up with some probes and a 8 outlet bar into my system. That night the system disconnected 16 time the log said. No other issues
|
12/18/2019, 01:25 PM | #15 |
Registered Member
Join Date: Jun 2005
Location: 600 Ft From the Reef
Posts: 2,099
|
Are these real disconnections or just incorrect alerts?
__________________
The Optimist says the glass is half full, the Pessimist says it’s half empty, an engineer only see's a glass that’s twice as big as it needs to be! Current Tank Info: Insanely Automated Low Power Consumption 90 Gal Oceanic Bow System/Aquatronica Touch Controller/AQ Dosing Pump/AQT LEDS/AQ SMS/Seq Dart Pump/ASM G3/Ozotech Ozonizer/Koralin 1502/Chiller/Typhoon3 Ro/S.Squirt /Phos React/Rmt DSB |
|
|