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02/16/2008, 04:06 PM
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#1 |
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Registered Member
Join Date: Sep 2005
Location: San Francisco
Posts: 47
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Hydor Koralia problem
Hi,
I have a Hydor Koralia 1 and a Koralia nano in my tank that I got from Drs. Foster and Smith. When I have unplugged them they do not start working again when I plug it back in. Something is obviously wrong. I have taken out the Koralia 1 and tried to clean it, but no luck!!! What should I do? Thanks, Tim |
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02/16/2008, 04:35 PM
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#2 |
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RC Sponsor
 
Join Date: Feb 2006
Posts: 4,434
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Twagshot,
We apologize for the trouble you are experiencing with your Hydor Koralia Pumps. If you can please PM us your order information, we will be happy to assist you. Chris C. Live Aquaria Drs. Foster and Smith |
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02/16/2008, 05:02 PM
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#3 |
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Registered Member
Join Date: Sep 2005
Location: San Francisco
Posts: 47
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Order Numbers
I had two order numbers. I am not sure which ones included the Koralias. They were N7709403-1 and N7709403-2.
Thanks for any help you can offer. Tim |
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02/16/2008, 06:13 PM
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#4 |
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RC Sponsor
Join Date: Feb 2006
Posts: 4,434
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twagshot,
Thank you for your quick reply. We did locate your order (#N8071281) for the Koralia Nano. However, after reviewing your account we did not find the Koralia 1 on the order provided. We are making an exception to our standard return policy of 60 days and ask you to return the Koralia Nano to us. Once we receive this item, we will place an exchange order for a new pump. Please do not hesitate to contact us with any other questions or concerns. Chris C. Technical Support Drs. Foster and Smith |
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