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08/04/2008, 06:24 PM
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#1 |
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Registered Member
Join Date: Sep 2006
Location: Virginia
Posts: 193
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Broken bulbs and great Customer Service
I just wanted to let everyone know that I ordered two sets of T-5 retro kits from Fosters and Smith. I received them last week but just got to set them up today. Well, long story short, two of the four bulbs didn't fire up but did when I replaced the bulbs with the ones from the other fixtures. I called F&S and they are sending replacement bulbs. Wow! I didn't have to explain ad nasum about what I tried and didn't try. They just verified my information and said that they are on their way. I have spent thousands with F&S and will continue to do so with their great customer service. Thanks again.
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08/04/2008, 06:40 PM
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#2 |
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RC Sponsor
 
Join Date: Feb 2006
Posts: 4,435
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Anomie,
Thank you for your post and compliments about our service. We are happy to hear you are pleased with our resolution. Please let us know if you need any further assistance. Pat S. Technical Support Drs. Foster and Smith |
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08/18/2008, 11:05 AM
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#3 |
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Registered Member
Join Date: Dec 2007
Location: Gulf Coast
Posts: 128
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I second that. Have made several purchases. Great customer service!
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09/11/2008, 04:04 PM
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#4 |
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Registered Member
Join Date: Sep 2008
Location: Long Island NY
Posts: 5,373
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I agree with the above. I've always been happy with Drs. F and S. Very friendly on the phone as well!
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-Eric |
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