Well well well, my order is lost. Thank you for using SmartPost

ramey70 · 08/18/2008, 04:20 PM

My order is N9314073-1. It's listed as delivered but guess what? It's not here. Why doesn't that surprise me? Oh ya, because you guys used FedEx SmartPost and they delivered it to the post office who promptly lost it. How not surprising. I thought I might have overreacted last week but it turns out I didn't. I would appreciate someone at DFS figuring this out and letting me know where the USPS has "delivered" my item.

dfs/la2 · 08/18/2008, 05:11 PM

ramey70,

Thank you for your order and post. We apologize for the missing order. Per our phone conversation, we have placed a reshipment order for you which will be delivered by Federal Express ground delivery. Again we apologize for any inconvenience this may have caused you. If you need any further assistance please feel free to contact us at 800-575-8475 and we will be happy to help you.

Pat S.
Technical Support
Drs. Foster and Smith

ramey70 · 08/19/2008, 11:04 PM

Taken care of. Excellent customer service by the the DFS staff. If the order ever shows up I will promptly return the lost items. More the fault of the post office than DFS.

Thanks.

08/18/2008, 04:20 PM	#1
ramey70 Registered Member Join Date: Nov 2003 Posts: 21	Well well well, my order is lost. Thank you for using SmartPost My order is N9314073-1. It's listed as delivered but guess what? It's not here. Why doesn't that surprise me? Oh ya, because you guys used FedEx SmartPost and they delivered it to the post office who promptly lost it. How not surprising. I thought I might have overreacted last week but it turns out I didn't. I would appreciate someone at DFS figuring this out and letting me know where the USPS has "delivered" my item.

08/18/2008, 05:11 PM	#2
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,435	ramey70, Thank you for your order and post. We apologize for the missing order. Per our phone conversation, we have placed a reshipment order for you which will be delivered by Federal Express ground delivery. Again we apologize for any inconvenience this may have caused you. If you need any further assistance please feel free to contact us at 800-575-8475 and we will be happy to help you. Pat S. Technical Support Drs. Foster and Smith

08/19/2008, 11:04 PM	#3
ramey70 Registered Member Join Date: Nov 2003 Posts: 21	Taken care of. Excellent customer service by the the DFS staff. If the order ever shows up I will promptly return the lost items. More the fault of the post office than DFS. Thanks.