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Old 03/05/2009, 03:50 PM   #1
JGYEAR
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Join Date: Sep 2008
Location: Windermere, FL
Posts: 88
ORDER NUMBER: N10144822 Still being Processed???

I made an order on 3/2/09. It's the 5th and i still have not recieved a shipping e-mail. So, I called today and was told it was still being processing. This is the reason that i no longing do business with Marine Depot. My orders from them was always mess up and to boot no one would call or e-mail you to let you know there was a problem. Now you guys are goint to do the same thing. In todays market this is not good business and the way to treat a good customer. I guess it's time to look somewhere else again.


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Old 03/05/2009, 04:35 PM   #2
dfs/la2
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Join Date: Feb 2006
Posts: 4,435
JGYEAR,

Thank you for your post. We apologize that your shipping confirmation was not yet received. In an attempt to have your entire order shipped, the invoice was being held as we expected that the Carbonate Hardness Test would be available. Unfortunately, this item was not received, so the remainder of the order was released for shipping today. If you do not receive this package within seven business days, please contact us.

Mike S.
Technical Support
Drs. Foster and Smith


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Old 03/05/2009, 04:46 PM   #3
JGYEAR
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Join Date: Sep 2008
Location: Windermere, FL
Posts: 88
Mike, You need to upgrade the shipping so that it is here within five to seven days as your web site states. I need the chemicals that are in that order as i will be out soon.


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Old 03/05/2009, 04:51 PM   #4
JGYEAR
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Join Date: Sep 2008
Location: Windermere, FL
Posts: 88
Mike, This order need to have the shipping upgraded to get here by 3/9/09. The order was made on 3/2/09 and there was no reason to hold my order waiting on a small item like that. I need the chemicals that are in that order.


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Old 03/05/2009, 05:13 PM   #5
dfs/la2
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JGYEAR,

Thank you for your inquiry. We have arranged to upgrade your shipping to FedEx 2-Day Air for delivery on March 9th. You will be e-mailed with the tracking information as soon as it is available.

Mike S.
Technical Support
Drs. Foster and Smith


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