recent order

reefloverd1 · 03/23/2009, 02:41 PM

I received this order on March 20, 2009:

YOUR ORDER DETAILS:
ORDER NUMBER: N10206772 ORDER DATE: March 17, 2009

I received everything fine except the

CD-14035 Portable Refractometer 0-100 ppt salinity and
1.000-1.070 specific gravity Had some defect, when I look through it there are a couple of sploches that make it hard to read the numbers. I tried wiping the lenses with a soft cloth but they appear to be on the inside. I am going to send it back for a replacement. All other supplies were in great condition upon arrival.

dfs/la2 · 03/23/2009, 02:52 PM

reefloverd1,

Thank you for your post. We apologize that your Refractometer was received in unsatisfactory condition. A PM has been sent to you in regards to this matter. If we can be of further assistance, please feel free to let us know.

Mike S.
Technical Support
Drs. Foster and Smith

reefloverd1 · 03/23/2009, 03:40 PM

THANKS SO MUCH!

reefloverd1 · 03/27/2009, 12:12 AM

Ok, I got the replacement, It is the same as the first one. I am sending both back later today.

dfs/la2 · 03/27/2009, 10:44 AM

reefloverd1,

We are sorry to hear that you are having problems with the new Refractometer. We have PMâ€™d you at this time regarding this issue.

Joyce F.
LiveAquaria
Drs. Foster & Smith

03/23/2009, 02:41 PM	#1
reefloverd1 returns Join Date: Jan 2009 Location: Kansas Posts: 214	recent order I received this order on March 20, 2009: YOUR ORDER DETAILS: ORDER NUMBER: N10206772 ORDER DATE: March 17, 2009 I received everything fine except the CD-14035 Portable Refractometer 0-100 ppt salinity and 1.000-1.070 specific gravity Had some defect, when I look through it there are a couple of sploches that make it hard to read the numbers. I tried wiping the lenses with a soft cloth but they appear to be on the inside. I am going to send it back for a replacement. All other supplies were in great condition upon arrival. __________________ reefloverd1 Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you're a mile away and you have Their shoes. Current Tank Info: 14 gal. Biocube

03/23/2009, 03:40 PM	#3
reefloverd1 returns Join Date: Jan 2009 Location: Kansas Posts: 214	THANKS SO MUCH! __________________ reefloverd1 Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you're a mile away and you have Their shoes. Current Tank Info: 14 gal. Biocube

03/27/2009, 12:12 AM	#4
reefloverd1 returns Join Date: Jan 2009 Location: Kansas Posts: 214	Ok, I got the replacement, It is the same as the first one. I am sending both back later today. __________________ reefloverd1 Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you're a mile away and you have Their shoes. Current Tank Info: 14 gal. Biocube

03/23/2009, 02:52 PM	#2
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,435	reefloverd1, Thank you for your post. We apologize that your Refractometer was received in unsatisfactory condition. A PM has been sent to you in regards to this matter. If we can be of further assistance, please feel free to let us know. Mike S. Technical Support Drs. Foster and Smith

03/27/2009, 10:44 AM	#5
dfs/la2 RC Sponsor Join Date: Feb 2006 Posts: 4,435	reefloverd1, We are sorry to hear that you are having problems with the new Refractometer. We have PMâ€™d you at this time regarding this issue. Joyce F. LiveAquaria Drs. Foster & Smith