ACjr issues!

oldsaltman · 03/24/2009, 08:12 AM

I bought my ACjr right before Christmas for my new 90g. The tank wasn't ready until about 60 days ago. My PH probe never calibrated properly so I called and was told I could get another one (which I still don't have yet), but the ACjr only had a 60 day warranty. Now I find that the"ENTER" button no longer responds, so I must connect my LT to do any programing. I have not even finished my programing and the thing isn't working properly. Is this a common problem? Shouldn't I get better service from a $260 controller that is almost new?

clp · 03/24/2009, 09:27 AM

Hi,
Sorry to hear about the problem. All hardware is a 1 year warranty with the exception of the probes. Probes have a 90 day warranty. Please contact support@neptunesys.com, and we'll get the problem straightened out.

Curt

03/24/2009, 08:12 AM	#1
oldsaltman Registered Member Join Date: Feb 2006 Location: Ga Posts: 1,333	ACjr issues! I bought my ACjr right before Christmas for my new 90g. The tank wasn't ready until about 60 days ago. My PH probe never calibrated properly so I called and was told I could get another one (which I still don't have yet), but the ACjr only had a 60 day warranty. Now I find that the"ENTER" button no longer responds, so I must connect my LT to do any programing. I have not even finished my programing and the thing isn't working properly. Is this a common problem? Shouldn't I get better service from a $260 controller that is almost new? __________________ "No honey I can't just send it back. It's all wet and they won't take it back now!" Current Tank Info: 90g inwall with a 30g sump

03/24/2009, 09:27 AM	#2
clp RC Sponsor Join Date: Aug 2001 Location: San Jose, CA Posts: 4,311	Hi, Sorry to hear about the problem. All hardware is a 1 year warranty with the exception of the probes. Probes have a 90 day warranty. Please contact support@neptunesys.com, and we'll get the problem straightened out. Curt