Anybody home?

2turtles · 06/05/2009, 09:32 AM

How often to the people from RED SEA look at their forum?

2turtles · 06/12/2009, 09:36 AM

I guess not very often

jameshongth · 06/14/2009, 03:39 AM

Quote:

Originally posted by 2turtles
I guess not very often

Same feeling with you

. My previous post taken 3 weeks to get replied

!

2turtles · 06/19/2009, 12:54 PM

Quote:

Originally posted by jameshongth
Same feeling with you . My previous post taken 3 weeks to get replied !

I will remember this if I buy anything with the name Red Sea and has a plug.

redseasteve · 07/02/2009, 03:52 PM

Hi everyone, many apologies for the lack of participation revently. We have been extremely busy. Please remember that while we try to respond to the forums as quickly as possible, it is not the main source of responce to customer care issues. Maost manufacturers don't spend the time on the forums that we do (I am dealing with in excess of 20 forums currently). You should always refer any warranty issues back to either your retailer, or you are welcome to contact us directly (details from www.redseafish.com) where we have dedicated customer servvice personnel. The forum activity is something the Red Sea staff do after hours as we are keen reef hobbyists, and I think you will find us more involved than other manufacturers because we really do realise the benefit.

06/05/2009, 09:32 AM	#1
2turtles Moved on Join Date: Apr 2006 Posts: 483	Anybody home? How often to the people from RED SEA look at their forum?

06/12/2009, 09:36 AM	#2
2turtles Moved on Join Date: Apr 2006 Posts: 483	I guess not very often

07/02/2009, 03:52 PM	#5
redseasteve Registered Member Join Date: Mar 2008 Location: UK Posts: 137	Hi everyone, many apologies for the lack of participation revently. We have been extremely busy. Please remember that while we try to respond to the forums as quickly as possible, it is not the main source of responce to customer care issues. Maost manufacturers don't spend the time on the forums that we do (I am dealing with in excess of 20 forums currently). You should always refer any warranty issues back to either your retailer, or you are welcome to contact us directly (details from www.redseafish.com) where we have dedicated customer servvice personnel. The forum activity is something the Red Sea staff do after hours as we are keen reef hobbyists, and I think you will find us more involved than other manufacturers because we really do realise the benefit.