online order

[Reilly13]

So my order for a bubble anemone and elegance are delayed an extra 24 hours in Tennessee what should I expect when it arrives? Dead everything or will it be fine?

[tkeracer619]

Will most likely be dead.

[aandfsoccr04]

where did you place your order? I'd say it depends on packaging

[Reilly13]

Liveaquaria.com
They called and said to just double the acclimation time. Im not so sure.

[f3honda4me]

Yea I wouldn't double acclimation time.

[laredo300c]

I've had nothing but good experiences with them except the last order.

Finally ordered a divers den item, a cristata coral, showpiece purple. Well it arrived next day in Laredo, but was mistakenly delivered as ground and not priority. This was fed ex's fault. Arrived doa from bout 6hrs left on the truck in 90* Laredo, heat. Customer service took care of me. Fedex decided not to send me a delivery confirmation time upon arrival, was not in their best interest, as the fedex guy noticed the label upon delivering coral before I even told him anything. Water was hot hot, and coral was obviously dead .

[aoeBombcat]

If you order from Liveaquaria.com, you have nothing to lose, just keep them in the loop of how it is, they can extend your warranty to 30 days and if it doesnt make it, they will credit you or give you store credit. They have the best customer service.

[Reilly13]

I'm not worried about them doing right by me, just hate to lose animals that way.

[cey97pgt]

I have always had good experiences with them, and they will give you full credit. Sucks losing it that way though

[returnofsid]

A 24 hour delay doesn't automatically mean that the livestock will die. Temperature will be the key factor. IF the livestock stays warm enough there's a very good chance it will all survive.

As for acclimation, I'd temperature acclimate and get the livestock in your tank, unless it's obviously dead in the bag.

[Reilly13]

Well, if it stayed warm enough last night, its 75 here right now so I'm hopeful it will be ok. It's still on the truck...so I wait.

[Reilly13]

Well, they were moving and responsive so I put them in the tank. I had to run out but hopefully when I get home they will be opened up and looking better!

[tkeracer619]

La packs their stuff really well. Only reason I said doa was so you wouldn't get your hopes up . Glad they were alive. Just keep la informed on thier condition.

[Reilly13]

Ok, the anemone seems ok, just trying to find a good place for its foot, wandering a little but 3/4 inflated.

The elegance is reinflating but it has little white tufts that look like cotton all along it just inside of the tentacles. Is that a stress thing or will I eventually have a pile of mush?

[bongarone]

Put em in a separate tank for now. Wouldn't want one of those dying and taking out the whole tank.

The fact that they're inflating at all is a good sign though.

[Reilly13]

The nem seems ok for now but I am a little worried about the elegance. Lights are out now we ll see what tomorrow brings.

[tkeracer619]

Leave your main lights off tomorrow. Only run actinics and run them for a shorter amount of time.

Keep the elegance in the shade for a while.

[Reilly13]

Well, the nem is fine as before but the elegance got worse. In the mornings it would be covered with that white cottony stuff which would mostly clear as it opened but the last couple days it constantly had that stuff all over it. It would puff up a bit but wouldnt open much. Most of the tenacles were gone and the green on the face was completely gone in many areas. My ammonia had bumped up a notch to .25 so I figured it was time to remove it before I started losing other stuff. I felt bad as I didn't have another tank so I had to bag it.

I emailed live aquaria and they said they would be calling. I guess I'm wondering if I was premature or was this just a ticking timebomb?

[yeloowtang]

sad to ear about that..

thing is ,with an elegance coral,you could have gotten it next door and still have the same issues with it !!!

i my self would have waited and did a few small water changes while siffoning the white goo off of it.
at the same time put more flow on it to help out..
unless it started to melt away and desintergrate/brown slime i would have given it a chance..
but that doesn't mean you didn't do the right thing !!
a picture would have helped to gage the extent..and you probably did the right thing,,when they start to go not much can be done..

best of luch with the next one.
try to make sure it's from australia,they have a much higher success rate

steff

[Reilly13]

Ok, so I had to do one last post to say that liveaquaria has stood by their guarantee and credited me for the coral. I liked them before but now I really like them! I am having second thoughts about trying another elegance however.

JR