Issues

wii64brawl · 03/07/2013, 10:23 PM

So I will start off with saying that these guys have been great in the past. I made two orders before, and everything was great except a DOA sexy shrimp, which was credited back to me within 2 hours of me emailing them.

I placed an order with them on Monday and it was shipped Tuesday. I got it, and everything was fine. Except my 45$ sun coral wasn't included! They said (on the invoice) that 6 bags were packed, when 7 should have been packed. And whoever signed the invoice crossed off his/her signature from the box with the sun coral. But it says that a sun coral was packed on the invoice and online. Very conflicting info... And I was never informed that the sun coral wouldn't be included. Not sure if its on backorder or if they just forgot it.

I emailed them promptly yesterday afternoon. No response. I emailed them again this afternoon. No response. I also informed them on the second email that my flame scallop that I ordered had died within hours of being in the tank. I hope someone can help me here. Very frustrating.

wii64brawl · 03/08/2013, 06:37 AM

Has there been like a change in staff or something recently?

sedgro · 03/08/2013, 08:16 PM

I am having issues with getting them to respond to a claim from over a week ago. Not sure what is going on with them, but it is disappointing.

wii64brawl · 03/08/2013, 09:28 PM

Well they finally responded and were helpful in the end. I think I read somewhere that they are in the process of moving to a new facility or something, so that might have something to do with it.

wii64brawl · 03/14/2013, 04:56 PM

I got the flame scallop and sun coral yesterday. Both look great. Thanks for working this out BZA!

BlueZooAquatics · 03/15/2013, 11:12 AM

You are very welcome. We are glad things worked out and thank you for your business. Have a wonderful weekend.

03/07/2013, 10:23 PM	#1
wii64brawl Registered Member Join Date: Aug 2011 Posts: 364	Issues So I will start off with saying that these guys have been great in the past. I made two orders before, and everything was great except a DOA sexy shrimp, which was credited back to me within 2 hours of me emailing them. I placed an order with them on Monday and it was shipped Tuesday. I got it, and everything was fine. Except my 45$ sun coral wasn't included! They said (on the invoice) that 6 bags were packed, when 7 should have been packed. And whoever signed the invoice crossed off his/her signature from the box with the sun coral. But it says that a sun coral was packed on the invoice and online. Very conflicting info... And I was never informed that the sun coral wouldn't be included. Not sure if its on backorder or if they just forgot it. I emailed them promptly yesterday afternoon. No response. I emailed them again this afternoon. No response. I also informed them on the second email that my flame scallop that I ordered had died within hours of being in the tank. I hope someone can help me here. Very frustrating. Last edited by wii64brawl; 03/07/2013 at 10:32 PM.

03/08/2013, 06:37 AM	#2
wii64brawl Registered Member Join Date: Aug 2011 Posts: 364	Has there been like a change in staff or something recently?

03/08/2013, 08:16 PM	#3
sedgro Premium Member Join Date: Sep 2001 Location: Noblesville, IN Posts: 382	I am having issues with getting them to respond to a claim from over a week ago. Not sure what is going on with them, but it is disappointing.

03/08/2013, 09:28 PM	#4
wii64brawl Registered Member Join Date: Aug 2011 Posts: 364	Well they finally responded and were helpful in the end. I think I read somewhere that they are in the process of moving to a new facility or something, so that might have something to do with it.

03/14/2013, 04:56 PM	#5
wii64brawl Registered Member Join Date: Aug 2011 Posts: 364	I got the flame scallop and sun coral yesterday. Both look great. Thanks for working this out BZA!

03/15/2013, 11:12 AM	#6
BlueZooAquatics RC Sponsor Join Date: Sep 2005 Location: Carson, Calif. Posts: 545	You are very welcome. We are glad things worked out and thank you for your business. Have a wonderful weekend.