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Old 09/18/2015, 06:30 PM   #1
reefman2002
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Join Date: Sep 2015
Posts: 2
AI lighting issues.

Has anyone dealt with Aquaillumination customer service recently?? I was told they were very customer friendly and have tried to get them on the phone for one week and no answer ( always a machine )or returned call. The e-mails have been going back and forth for one week and I still have a new light in the box that does not light. If anyone has an inside connection please lmk.


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Old 09/18/2015, 08:10 PM   #2
reef bloke
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Join Date: Jul 2004
Location: United Kingdom
Posts: 270
When you say it does not light what happens,is the power supply light on?


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Old 09/20/2015, 03:34 PM   #3
reefman2002
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Both power supply and light have green light.


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Old 09/20/2015, 03:42 PM   #4
sonoma2nv
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Join Date: Jan 2006
Location: Richmond,VA
Posts: 177
I had a reg hydra that 2 channels burnt out,contacted em buy email and they sent me the new boards and pucks for free even tho the light was out of warranty.and what controller are u using ?director or the hand held controller?and which light do u have?


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Old 09/20/2015, 07:47 PM   #5
reef bloke
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Location: United Kingdom
Posts: 270
So it's connected to the controller or Director but there is no channel control, have you tried bootloading the light and updating its firmware again ?


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Old 09/20/2015, 10:53 PM   #6
toky916
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Join Date: Jan 2013
Location: Sacramento
Posts: 1,794
Eco tech bought them out just contact them now.


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Old 09/21/2015, 11:15 AM   #7
sonoma2nv
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Join Date: Jan 2006
Location: Richmond,VA
Posts: 177
you can try to do as mentioned as above but this is off AI website

Who do I contact for customer support?
EcoTech and AI customer support channels will remain exactly as they are currently. There will be no change to the support numbers, emails, or location.


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Old 09/21/2015, 04:31 PM   #8
Allentown
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Join Date: Jan 2010
Location: Augusta, Ga
Posts: 975
When my rails for my hydra cme missing the end caps on the box resulting in the missing screws, ecotech sent me a whole new rail set with a few days, no questions asked.

When I hooked up my 1.6 adapter to my 1.8 requiring MP40, their phone support was on the phone in short order and asked me enough questions, that I figured out my error within about 5 min


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